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The Entry Level Customer Service role is similar to Customer Service Representative and Call Center Representative roles. We welcome those with experience in jobs such as Merchandise Assistant , Regional Manager, and Overnight Stocker and others in the Retail to apply.
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The Senior Manager, Contact Center WFM Forecasting will focus on the strategic planning, analysis, and cost optimization of the Contact Center internal and external labor staffing.
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Reporting to the Manager of Workforce Management Performance and Strategy, the Workforce Management Real Time Specialist is responsible for providing real-time and intraday management of vendor and internal agents and of call center queues.
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Title: Bilingual Call Center Representative. Call center or contact center environment preferred. You will work under the direction of the Consumer Care Manager and be responsible for handling a broad range of methods of contact.
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Providing on-call supervision and coverage as needed for assigned group home(s) for two assigned days a week. Working at the Trudeau Center will give you an opportunity to be a part of a non-profit agency that has been supporting children and adults who are differently abled for more than 50 years.
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Title: Project Manager - Call Center Technology. Participate in strategic improvement initiatives focused on Call Center technology enablement. This role will be instrumental in assisting the client's team in leading modernization of call center tools including Workforce Management, and enhanced CRM capabilities.
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The completions of the responsibilities listed are handled via phone in a call center setting with a high volume of daily calls with the patient and or referring physician office. Meets productivity standards set through call center specific applications that include but are not limited to; service levels based on response time to call number of calls received and abandoned calls throughout the day that are averaged per month.
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Position Summary: Reporting to the Manager of Workforce Management Performance and Strategy, the Workforce Management Real Time Specialist is responsible for providing real-time and intraday management of vendor and internal agents and of call center queues.
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Job Title: Project Manager Senior - Call Center Technology. Participate in strategic improvement initiatives focused on Call Center technology. 5 or more years of experience in Call Center technology.
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This role will be instrumental in assisting the State team in leading modernization of call center tools including Workforce Management, and enhanced CRM capabilities. Review incident and defect metrics and performance trends to identify opportunities for improving processes or enhancing the Call Center functions.
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Experience with Workforce Management tools and CRMs for Call Centers. 5-10 years’ experience as a Project Manager with a proven track record managing complex IT projects. The Project Manager monitors and identifies project risks, issues, and trigger events, ensures the alignment, buy-in, and coordination of project stakeholders; and assists with reviews of vendor performance levels, ensures service level agreements are met, and supports the contract negotiations with vendors.
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May also perform bindery, QC and final check, housekeeping, file services, call center representative, and reception, etc. This position reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager, depending on site personnel configuration.
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Partner with vendor manager to maximize operational effectiveness of outsourced operations." Knowledge in Automatic Call Distribution (ACD) technology and experience with forecasting / scheduling software.
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Manager wants to see? Uses shrink-wrap machine, paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, electric stapler and scales in completion of various jobs contracted.
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Call Center Project Manager Onsite, Providence, Rhode Island Long-term contract Video interview. Experience with NICE CXone products including inContact, Studio Scripting Tool, IVR, Central, and ACD or similar.
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call center manager jobs in Providence, RI
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