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1 year of experience working with workforce management software (Verint preferred) and call center ACD software (Avaya, Five9, Genesys, etc.) As a Workforce Management Analyst, you will be responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer an accurately forecasted volume of incoming calls at the desired service level.
Full-timeExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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Collaborate with Workforce Management, Vendor Management, Policy, Product/Engineering, Category Expansion, and Customer Operations to effectively scale operations and refine trust and safety risk assessment and mitigation strategies.
$245,000 - $275,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Deep understanding of Workforce Management as a discipline, and how KPI’s, real time monitoring, scheduling, short term forecasting, and capacity planning interrelate. Support the growth of members of the Workforce team by coaching, mentoring, development, setting productivity expectations, and timecard management.
Full-timeExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Microsoft Dynamics 365 (D365), CRM, Business Central, F&SCM), Ceridian Dayforce Solutions (Talent & Benefits Intelligence, Workforce Management (WFM), HR, Advanced HR Analytics, or Payroll), Salesforce, Oracle NetSuite, Acumatica, SAP, Infor, Sage, Syteline, JDE, IFS, or any other ERP/CRM Software.
$78,000 - $140,000 a yearFull-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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Assess, develop, and support a variety of management and information technology consultant projects including performing data analytics, financial analysis, operational and organizational assessments, condition assessments, vulnerability, and mitigation assessments, as well as planning and development for utilities, municipalities, and cities' (primarily water/wastewater/stormwater utilities.
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Read and interpret product installation, engineering, and owner's manuals prior to equipment installationAbout Tech USA:Tech USA, Engineering & Construction Solutions is a comprehensive provider of workforce and project support solutions throughout the Engineering, Construction, and Environmental Industries, including Construction Management, Environmental Services, Remediation, Geotechnical Services, Safety, MEP Design & Construction and Biofuels.
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Lead the People Operations team (with direct reports) responsible for managing the People Team’s tech stack including HRIS (ADP Workforce Now), Performance Management Suite, and other various people systems.
$130,000 - $160,000 a yearFull-timeExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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Bachelor's degree in Civil or Environmental Engineering, Computer or Data Science, Management Information Systems, Statistics, Mathematics, or closely related STEM discipline. Master of Science degree in Civil or Environmental Engineering, Computer or Data Science, Management Information Systems, Statistics, Mathematics, or closely related STEM discipline.
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The Workforce Development Specialist provides administrative, recruitment, learning management and project management support for the TSMC Apprenticeship Program. Support the implementation of an innovative workforce development strategy for the semiconductor apprenticeship program.
Full-timeExpandApply NowActive JobUpdated 11 days ago - UpvoteDownvoteShare Job
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And workforce management practices. Accountable for supporting claims servicing solutions across process, technology, workforce, third party, and/or analytics in support of P&C product competitiveness.
$163,880 - $294,980 a yearExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Partnering with leaders at multiple levels of the organization, you will identify needs and opportunities, plan and effectively deliver HR support focused on employee engagement, talent management, inclusion and diversity, organizational effectiveness, and workforce planning.
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The Online Didactic Faculty will provide online course facilitation for the pre-licensure Workforce Development Programs in CA, NM, AZ, NV. This position will directly report to the Regional Associate Dean, Workforce Development, and indirectly report to the Academic Site Director for assigned School in a Box location.
Part-timeRemoteExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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Minimum of 6+months of experience in applied use of intraday and real time monitoring of Avaya CMS and CAS offline queues, Verint WFM, Aspect WFM or IEX workforce management tools are required, including cloud based and/or Avaya equivalent dialer program.
$43,888 - $102,081.6 a yearFull-timeWork from homeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Offering a full spectrum of services, including international placements through EB3, TN, E3, H1B, and more, Edgemont ensures flexible and immediate coverage for short-term, travel, and long-term staffing needs, supported by a cutting-edge technology platform for efficient workforce management.
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Serves as the property sales liaison with Area Sales, Group Sales, Revenue Management, Event Management, Regional Marketing Communications and other hotel departments as appropriate. Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.
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workforce management jobs in Phoenix, IN, Pennsylvania
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