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Technical/Functional Skills Service Catalog, Service Portal, Incident Management, Change Management, Problem Management, ITSM, Configuration Management (CMDB), Client Scripts, Catalog Client Scripts, UI Scripts, and UI Policies, Data Sources, Import Sets, and Transform maps, Configure application related fields, forms, views, email notifications, acceptance roles and access controls.
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Nalco Water is committed to seeing you succeed and provides innovative training programs to ensure you’re prepared to solve any customer problem. Nalco Water, an Ecolab Company, seeks a Field Service Technician to join its industry leading service team in Worcester, MA. If you enjoy interacting with customers, challenging work environments, and working in a hands-on capacity, we invite you to apply.
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Experience with development and implementation of ServiceNow ITSM modules - Incident Management, Problem Management, Configuration Management, Change Management, Knowledge Management or other ITSM application.
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Knowledge of Service Management and Operations processes in ServiceNow (Change Management, Incident Management, Problem Management, Request Management & Knowledge Management); As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution.
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The Service Desk Manager will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level. Develop and implement service desk policies and procedures, including those for incident management, service request management, and problem management.
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Once a project is complete, you will follow-up with customers to maintain relationships and provide ongoing ‘fee for service’ support and problem resolution. Dealership management experience is a plus (sales manager, internet sales manager, business development manager, F&I manager, marketing manager, marketing director, parts manager, service manager, fixed operations manager.
$55,000 - $75,000 a yearFull-timeExpandApply NowActive JobUpdated 6+ months ago - UpvoteDownvoteShare Job
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Able to think on your feet and problem solve on the spot as issues arise. Willing to go out of your way to help the customer, to provide exceptional customer service in order to drive usage and ensure the customer is as satisfaction.
$24 an hourExpandUpdated 1 month ago - UpvoteDownvoteShare Job
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Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
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Accuracy and Attention to Detail, Customer Support Policies, Standards and Procedures, Decision Making and Critical Thinking, Effective Communications, Flexibility and Adaptability, Managing Multiple Priorities, Problem Management Process, Products and Services, Sales Support and Administration.
Full-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Follow call center conversation guides when handling different topics; exhibit a blend of critical thinking and problem-solving skills to establish solutions for the customer. Excellent customer service skills; Showcase a professional and friendly manner when interacting with customers.
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This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems. Benefits: Health Insurance, 401K, Vacation & PTO. (APPLY) An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers.
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To excel as a Field Service Technician at Strong Spas, you'll need a blend of technical expertise and problem-solving skills. With an eye for detail and a proactive approach to problem-solving, you'll thrive in this fast-paced role where no two days are the same.
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Credit inquiries- within designated guidelines, resolves product or service problems by clarifying the complaint, determining the cause of the problem, offering alternatives and solutions to the problem, expediting correction or adjustment, and following up to ensure resolution.
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This role requires strong technical aptitude, excellent problem-solving skills, and a customer-focused approach. Job DescriptionJob DescriptionRole Overview:We are seeking a skilled Field Service Technician to join our team at iSoftTek Solutions Inc. As a Field Service Technician, you will be responsible for providing maintenance, installation, and repair services for our clients' equipment and systems.
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Harness excellent communication skills, including active listening and effective problem-solving. As a valued team member, you will engage with multiple clients throughout the day, delivering unparalleled service and demonstrating in-depth product knowledge.
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problem job Title: service in Philadelphia, PA
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