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Description: ServiceNow ITSM Incident, Change, Problem management and CMDB Asset Management developersHands-on experience in integrations and Service Portal developmentWorking knowledge on cloning and upgradation of ServiceNow instance.
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Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement. Prior experience and understanding on ServiceNow development and integrations for ITSM module.
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A health insurance firm is looking for a Data/Reporting Analyst / Incident Manager to join their team. ServiceNow experience for ticketing. Root cause analysis / problem management experience.
ExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Lead the implementation, management, and continuous improvement of ITSM processes, including Incident Management, Problem Management, Change Management, Root Cause Analysis, and Service Request Fulfillment.
Full-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Knowledge of Incident Management Platforms (ServiceNow, Zendesk, Freshservice) Understanding of Endpoint Configuration Management Concepts (Intune, JAMF, KACE) Familiarity with with hardware asset management.
Full-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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Update business metrics related to NOC performance, incident management, and resolutions. Experience with ITSM tools like ServiceNow or Atlassian is highly desirable. Maintain and enforce the on-call rotation schedule, ensuring adequate coverage for incident response.
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Review and update incident management tickets (via ServiceNow) within 24 hours and provide ticket resolution within 2 business days. The Computer Technician will play a critical role in providing technical support for the IRS. The position includes deskside and remote incident management, hardware deployment, troubleshooting, and inventory management.
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TechClub Inc is looking for an IT Support Analyst for our direct client in Philadelphia. Role: Junior IT Operations Analyst. Triage hardware issues, and prepare hardware to be sent back to the field. Knowledge of Windows, Mac, iOS, and Android.
$20 an hourExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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ServiceNow ITSM Incident Management, Change Management, Problem Management, Natural Language Processing (NLP)-(Ticket Categorization, Automated Responses), Automated Documentation, Chatbots and Virtual Agents, Automated Testing, Workflow Automation, Enhanced User Interfaces, Intelligent Recommendations, Data Extraction and Parsing, Sentiment Analysis, Language Translation, Automated Reporting.
ExpandApply NowActive JobUpdated 14 days ago - UpvoteDownvoteShare Job
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ServiceNow certifications (e.g., Certified Implementation Specialist – Security Incident Response, Certified Implementation Specialist – Vulnerability Response, Certified System Administrator) are highly desirable.
$186,000 a yearFull-timeExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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Prior experience and understanding of ServiceNow development and integrations for ITSM module. Experience with ServiceNow issues analysis and fixing for ITSM modules. Lead and mentor a team of ServiceNow engineers, providing guidance, technical expertise, and fostering a collaborative work environment.
$60 an hourExpandUpdated 9 days ago - UpvoteDownvoteShare Job
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Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching. Title : ServiceNow L2 Support Role. ServiceNow L2 Support Role.
Full-timeExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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Provides laser-like focus on customer service and satisfaction with some knowledge and experience of incident management, problem management and change management processes, practices and procedures.
Full-timeExpandUpdated 29 days ago - UpvoteDownvoteShare Job
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Service Catalog, Service Portal, Incident Management, Change Management, Problem Management, ITSM, Configuration Management (CMDB), Client Scripts, Catalog Client Scripts, UI Scripts, and UI Policies, Data Sources, Import Sets, and Transform maps.
$120,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Proficient in utilizing ticketing tools such as ServiceNow and Remedy for operations management, including queue monitoring, request triaging, and priority incident monitoring. Solid understanding of the ITIL framework, with specific knowledge in Incident Management, Change Management, and Problem Management.
$171,250 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago
incident management servicenow jobs in Philadelphia, PA
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