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Expertise in incident management, change management, and service assurance processes. Certifications such as ITIL Foundation, CompTIA Network+, CCNA, and experience with cloud platforms (e.g., AWS, Azure) are highly desirable.
$110,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Knowledge of ITIL processes (Incident, Problem, Service Request, and Change Management). Experience with Azure DevOps, Power Apps Component Framework (PCF), Power BI, and other reporting tools.
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Experience with incident management, change management, and ITIL practices. We are seeking a Production Support Analyst to join our Digital Products team. Production Support Analyst.
Full-timeExpandApply NowActive JobUpdated 13 days ago - UpvoteDownvoteShare Job
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Solid understanding of the ITIL framework, with specific knowledge in Incident Management, Change Management, and Problem Management. Proficient in utilizing ticketing tools such as ServiceNow and Remedy for operations management, including queue monitoring, request triaging, and priority incident monitoring.
$171,250 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Demonstrated experience managing an incident management system in a performance based environment complying with ITIL V3/V4 standards. Engineering, Management/Business Management, or Computer Science.
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Knowledge of ITSM/ITIL concepts and processes (Incident Management, Change Management, Problem Management, Release Management, etc.) In addition, the individual will also be expected to adhere to change/problem and incident management processes.
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Knowledge of ITIL framework and incident management processes is a plus. Project management skills, including the ability to manage multiple priorities, tasks, and projects simultaneously.
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Provides laser-like focus on customer service and satisfaction with some knowledge and experience of incident management, problem management and change management processes, practices and procedures.
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Knowledge of Information Security Concepts: Identity and Access Management, etc. At least 5 years of experience in administration and management of database platforms and application backend infrastructure.
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Strong knowledge of ITIL processes, with experience working with Change Management, Incident Management and Problem Management. Familiarity with ITIL Incident Management.
Full-timeExpandUpdated 2 days ago - UpvoteDownvoteShare Job
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Develop and implement service desk policies and procedures, including those for incident management, service request management, and problem management. Familiarity with ITIL/ITSM practices and frameworks.
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Strong understanding of ITIL framework and IT service management processes. ServiceNow certifications (e.g., Certified Implementation Specialist – Security Incident Response, Certified Implementation Specialist – Vulnerability Response, Certified System Administrator) are highly desirable.
$258,900 a yearFull-timeExpandUpdated 2 days ago - UpvoteDownvoteShare Job
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Preferred and not required: A+ Certification, ACSP, MCP, MCSA, ITIL Foundations, CCNA, Lexmark & Lenovo Self Maintainer. Preferred and not required: A+ Certification, ACSP, MCP, MCSA, ITIL Foundations, CCNA, Lexmark & Lenovo Self Maintainer.
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The resource will support areas of SQL backend infrastructure including configuration, management, and performance of databases for in-house applications managed or owned by the client. Strong understanding of alternative SQL platforms and products including PostgreSQL, Sybase, AzureDB, and MariaDB, Business Objects, Power BI, or similar.
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2-3 years as an ITIL Process SME in either Incident, Problem, Availability or Change Management. Coordinating interfaces between Problem Management and other IT Service Management (ITSM) processes.
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incident management itil jobs in Philadelphia, PA
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