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Support Analyst
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- Demonstrates basic knowledge of Tier 1 service level support as relates to addressing Hardware (PCor End-User Devices & peripheral equipment), and application software, and operating system issues.
- Escalates Tier 2 issues to appropriate resource.
- Provides laser-like focus on customer service and satisfaction with some knowledge and experience of incident management, problem management and change management processes, practices and procedures.
- Serves as the first point of contact for the IS Department and act sas a liaison between the client community and the rest of the IS Department
- Support the integration of information security in the development, design, and implementation of Hospital Technology Resources that process, transmit, or store Client information.
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