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The program combines technical and professional training with access to internships and job placement support through our industry-leading talent placement firm YUPRO Placement. - Highly motivated to learn technical and professional skills.
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Reporting to a Lead Customer Support Engineer, you are responsible for functional, technical and application support of the Aria Subscription Billing software platform and the associated third-party integrations.
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You have technical Cloud Architecture experience and can guide customers from technical hands-on level to architecture and strategy as a full-stack expert. Your background could be Software Engineering, Development Management, Project/Product Management, Pre-sales, Customer Engagement, Customer Success, Preferred Care, Consulting, etc.
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Serve as senior customer technical analyst with responsibility for resolving the most complex customer problems, e.g., by reimaging customer workstations and correcting other workstations affected by similar problems.
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Supports center management by providing input into staff scheduling, and resolves minor donor relations and technical procedure issues. Provides guidance and technical training on processes and procedures to reception staff and other staff as required.
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The Customer Care Specialist is responsible for handling inbound customer inquiries, including identification and processing of Adverse Events and Technical Complaints. Effective identification and processing of potential Adverse Events and Technical Complaints in accordance with our Client's Working Practice Documents (WPDs.
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In addition to providing and tracking support needs, this position proactively monitors revenue optimization locations to identify any technical issues proactively before they create a need for client support.
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As a Customer Service Representative on the Client Service Team, you will provide basic technical support and assistance to customers via e-mail, phone, or chat. Research, troubleshoot and resolve customer complaints, technical problems and/or billing issues.
$24.46 an hourFull-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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Provide technical support troubleshooting guidance for our software and log any issues in our ticket tracking system. Experience troubleshooting software issues or working in technical support.
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High emotional intelligence and commitment to understanding technical aspects of the product. Must have a minimum of 5 years in technical support, preferably in a SaaS environment, with 3 years in a leadership role.
$90,000 a yearFull-timeExpandApply NowActive JobUpdated 24 days ago - UpvoteDownvoteShare Job
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Train and guide internal employees on the use of technical products and software. Work with employees to research, diagnose, and resolve technical problems with products and services. You will be expected to work as a team, creating and maintaining technical documentation while providing outstanding service to corporate employees.
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Responds to customer inquiries by telephone, e-mail, or chat and provides resolution to non-technical issues in a prompt, professional, manner. Innova Solutions is immediately hiring for a Sr. Customer Service Representative.
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Build and lead a Customer Success Management team of experienced and highly capable individuals who manage customer relationships and understand their desired outcomes, technical landscapes, and business goals.
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