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Applicant must have a minimum of two years’ experience in customer/client services, call center, help desk, or other applicable service related industries. Maintain Customer Call Log.
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If you have a physical or other impairment that might require an accommodation, including technical assistance with the PNC Careers website or submission process, please call 877-968-7762 and select Option 4: Recruiting or contact us via email at pathfinder@pnc.com.
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The Contact Center Coordinator is responsible for the daily operation of the Contact Center with a focus on First Call Resolution (FCR) and maintaining the established, better than industry standard, Contact Center metrics.
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Customer service / call center / help desk experience preferred. Chorus Call seeks an individual on an intermittent basis to manage virtual meetings, process reservations, and provide customer service.
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In addition to eligibility determination, plan selection, and enrollment technology for state agencies, the company delivers innovative agent marketing and call center tools and services.
$14.5 - $16 an hourFull-timeRemoteExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Ensure staff productivity measures are achieved; Work together with Call Center Staff via PDA to recover machines; Work together with Security Escort Officer. Support and promote teamwork and cooperative effort Must have the ability to work a flexible schedule including nights, weekends, overtime, flex shifts, and on-call.
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At least one year experience in a customer service, call center, production or related environment. Respond to all customer inquiries by utilizing information acquired during training and resources available through people, customer records, and knowledge management systems.
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May be dispatched daily on a call-by-call basis or may establish his/her own daily schedule on the basis of automated reports. Customer Engineer responds to all customer concerns or problems by resolving them or by escalating them to the proper associate, team member, territory manager, or the Control Tower.
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Responsible for capturing detailed customer asset information and other data required to complete any invoicing or billing activities. Position responsible for installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction.
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Customer service call center, Customer service team, Inbound call center, Call center, Customer service, Data entry, Csr, Customer support.
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Customer Service call center experience. Investigating and resolving customer inquiries and disputes on service, billing, rates, adjustments and policy issues. With your superior sales and customer service skills and excitement for technology, you'll deliver an exceptional customer experience to go along with America's fastest and most reliable network.
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You take real ownership of customer concerns, and are driven to provide exceptional customer service. Identifying customer needs and proactively offering our products and services to meet monthly sales goals and to ultimately deliver an outstanding customer experience.
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5+ years of deep functional knowledge in two or more of the following areas: customer service transformation, customer service experience design and customer service process implementation, contact forecasting and work force management, quality management, center staffing and training, technology support, IVR design and implementation, digital customer service technology platforms/Call routing, reporting metrics/KPIs, and supplier/contract management.
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What you will be doing: Live chat customer support agents handle incoming customer support questions via live chat on businesses’ websites and social media accounts. Customer care chat workers are in huge demand worldwide right now.
$25 - $35 an hourFull-timeRemoteExpandApply NowActive JobUpdated 6+ months ago - UpvoteDownvoteShare Job
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We seek flexible and dedicated professionals who enjoy chatting on the phone and working in a team-oriented environment to join our inbound call center / answering service. Our 24/7/365 inbound call center provides an excellent benefits package, a MUCH higher than average pay scale, rapid advancement opportunities, and individualized training programs.
$25 - $35 an hourFull-timeRemoteExpandApply NowActive JobUpdated 6+ months ago
call center jobs Title: customer in Homestead, PA
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