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Monitor and analyze call performance metrics from Five9 to optimize dialing strategies and improve contact rates. We are seeking a skilled and motivated Data Analyst to manage our lead generation initiatives, oversee the Five9 dialer system, schedule sales appointments, and create detailed and accurate reports.
Full-timeExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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Understanding or experience with Contact Center as a service providers such as Nice, Nuance or Genesys and leading contact center transformation projects. Developing and implementing Contact Center AI & Conversational AI strategies that drive user engagement and adoption, as well as business growth and revenue.
$232,000 a yearFull-timeExpandApply NowActive JobUpdated 25 days ago - UpvoteDownvoteShare Job
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In this role, you will lead the development and management of our enterprise contact center software, with a specific focus on Federal Risk and Authorization Management Program (FedRAMP) compliance.
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Minimum of 10 years of experience in designing, architecting and delivering in any one of the following Cloud Contact Center platforms: such as Genesys, Amazon Connect, NICE, Twilio, Avaya, Cisco etc.
Full-timeExpandApply NowActive JobUpdated 3 days ago - UpvoteDownvoteShare Job
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Scalability & Security: Optimize systems for high availability in high-volume contact centers, ensuring compliance with industry regulations like GDPR and PCI-DSS. We are looking for a seasoned Enterprise Architect to lead the design and implementation of a Contact Center Agent Assist platform using AWS Full Stack technologies.
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Keywords:Chicago IL Jobs, NICE Contact Center Configuration Specialist, NICE inContact Products, Python, Java, JavaScript, Node, APIs, MS Office, MS Excel, IVR Scripting, Contact Center Services Administration, UserHub Administration, InContact Studio Coding, Quality Management, Workforce Management, Work From Home, Remote, Chicago Recruiters, Information Technology Jobs, IT Jobs, Chicago Recruiting.
Work from homeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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In the heart of AWL, we have our amazing Contact Center Team who helps connect consumers looking for insurance products with licensed insurance agents who can meet their insurance needs and it's all done in real time.
Work from homeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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Focused on customer and agent experience, you will be responsible for providing overall solution vision, omni-channel strategy, and execution for key pieces of our contact center solution across the US Services Market.
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Join Gannett Fleming, an award-winning architecture, engineering, and construction firm, as an Overhead Contact System Engineering Intern and gain real-world experience in a dynamic environment.
$25 an hourPart-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Exciting long term fully remote opportunity for a prestigious government agency, Our client is seeking contract attorneys barred and in good standing in any state with 1+ years of litigation experience.
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Our Philadelphia office is seeking Co-op Engineers for Fall/Winter 2024-2025 within the Overhead Contact Systems Group. The Philadelphia overhead contact systems (OCS) design department operates under the Rail Systems group specializing in railroad electrification design for local, regional, and national clients and projects.
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