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Logs all service desk email requests into Incident Management System (ServiceNow) Logs all service desk calls or email requests into the Incident Management System (ServiceNow), assign, update, and resolve incidents as needed.
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Follows established SDLC, change control, release management and incident management processes while developing and deploying standard reports and dashboards. Keeps management well informed of activities, needs, problems.
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Incident management, troubleshooting and resolving user requests and problems. - Incident management, troubleshooting and resolving user requests and problems. Mastech Digital provides IT associates in digital and mainstream technologies, Digital Transformation Services around Salesforce.com and SAP HANA, as well as Digital Learning Services.
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The ideal candidate will have a strong background in security operations, threat and vulnerability management, incident response, and security investigations. A minimum of 10 years of experience in a security engineering role with a focus on security operations, threat and vulnerability management, and incident response.
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Adhere to all proactive behavioral incident management and reporting protocols, including Mandt, PBIS, and trauma-informed practices as designated by PHMC and Fairwold policy. Ensure effective management and instructional delivery of the classroom continues with thorough substitute plans and routines, and communication with the instructional team.
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Deploy and manage CrowdStrike Falcon platform for endpoint protection, threat detection, and incident response. Experience with security information and event management (SIEM) solutions.
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