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Apply now for the position of Customer Service Engineer and you will join our Ultrasound Service team based in the greater St. Louis Area, where you will perform service, preventative maintenance, modifications, and installations on medical imaging equipment at customer sites with minimal supervision.
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Experience working with Fanuc, Mitsubishi, and/or Siemens and controls are a PLUS.Good verbal and written communication skills with exceptional customer service orientation. Establish and build exemplary communication and customer service relationships with customers.
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Manage difficult customer situations in a positive manner, respond promptly to customer needs and solicit customer feedback to improve service. Providing assistance and training to Customer’s Service Engineers on the installation and maintenance of newer product lines.
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Developing, preparing, generating, and analyzing ongoing and ad-hoc special reports pertaining to ServiceDemonstrating a willingness to help others and be a team member; often working together with Customer’s Service Engineers.
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3-5 years of experience in electrical and mechanical troubleshooting and maintenance of CNC machine tools. Proven ability to read mechanical drawings, electrical schematics, and sequence (PLC) ladder diagrams.
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Minimum Requirements: Bachelors or Associates Degree in technical related field of study preferred. Basic computer literacy and working knowledge of MS Word, Excel, and Outlook. Must be able to interact and effectively communicate in person and over the phone with people at all levels of an organization.
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Minimum of 50% travel in multi-state region; drive or fly depending on distance. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
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Employee is expected to work at the Technical Center when not visiting customers. Responsibilities include up to and not limited to: Creating and updating documentation of technical information. The requirements listed below are representative of the knowledge, skills, and abilities required.
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Your new role: TRUMPF Field Service EngineerTravel to install, services, troubleshoot and repair TRUMPF CNC fabricating machine tools at customer sites throughout the United States, Canada and MexicoProvide high-quality technical service to customers to ensure optimal sheet metal machine performance.
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Excellent interpersonal, customer service and relationship building skills. Provide effective and clear communication and strong customer service to clients while analyzing and resolving end-user hardware and software issues within SLAs and ability to provide end-user training where necessary.
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A Field Service Engineer Level 1 will learn and become proficient in operating the Mevion Medical Systems Proton Therapy System (PTS) for various customer needs and related work functions.
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The Field Service Engineer is a remote field-based position with daily travel to our customer locations within the assigned territory. Additionally, the Field Service Engineer is responsible for collaborating with multi-functional teams within our Global Customer Support organization to understand and be essential to our customer and business needs from end to end.
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The Field Service Representative (FSR) is the primary contact for Varian Medical Systems (VMS) customer service and repair needs ensuring that our customers’ equipment operates efficiently at all times.
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The Field Service Engineer I will be responsible for visiting customer sites to install, troubleshoot and maintain equipment. Customer Management through telephone technical support, service visit scheduling, product problem information gathering, fault isolation, corrective action, and site visit closure with high quality and efficiency.
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A Field Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product(s). They will build and maintain strong, trust-based customer relationships with a variety of customers and will work closely with other supporting Packsize team members to provide exceptional customer service.
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customer service jobs Title: service engineer in St Louis, Sherwood, Oregon
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