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Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.
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The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
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Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value.
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Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. With an executive team consisting of some of the industrys most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands.
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Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel. Handle check-ins and checkouts in a friendly, efficient and courteous manner.
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Must be able to cross-train in other hotel related areas. Experience in a hotel or a related field preferred. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.
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Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.
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Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Balance and prepare individual paperwork for closing of shift according to hotel standards.
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Be able to complete a bucket check, room rate verification report, and housekeeping report. Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
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Be aware of all rates, packages and special promotions as listed in the Red Book. Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
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Ideal candidate will have had similar front desk or concierge experience working in a four or five star/diamond rated hotel. Responsibilities include, but are not limited to: arrival and departure check in/check out; concierge services; shift close out and reporting; handling guest service recovery issues; and Chateau Tier lounge duties.
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Maximize efforts towards productivity, identify problem areas and assist in implementing solutions. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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College course work in related field helpful. Perform other duties as requested by management. Be familiar with all in-house groups. Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
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Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. Use proper two-way radio etiquette at all times when communicating with other employees.
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Located in the heart of downtown Providence, Rhode Island, the 294-room Graduate Providence is a landmark hotel with an illustrious past. Designed by the celebrated firm Warren and Wetmore, the architects behind New York City’s Grand Central Station, the hotel debuted to widespread acclaim in 1922 and quickly became the tourist and social center of Providence.
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hotel management office agent check in jobs Title: front desk agent in Sherwood, Oregon
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