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In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the checkout experience and grocery delivery & pickup at your assigned store.
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Establishes clear expectations for balancing in-store customer service and completing online orders. + Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
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In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means you are responsible for the checkout experience and grocery delivery & pickup at your assigned store.
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You are responsible for daily operations including managing capacity, labor utilization, adherence to pick processes, and drop of task execution (for E-Commerce); and, cash management, customer demand management, labor utilization, and execution of store processes (for Customer Service.
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Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers. You will monitor key performance indicator metrics and visual cues in-store to assess the Team’s performance in these areas.
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Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. As the Supervisor, you support the Team Leader in leading and developing Team Members.
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You must strive to support WFM core values, Leadership Principles, and goals, promote national, geographic-specific, store programs and initiatives, and ensure adherence to all applicable health and safety regulations.
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Ability to perform task management, balancing dynamic customer flows. Excellent interpersonal, motivational, team building and customer relationship skills. In an 8-hour workday: standing/walking 6-8 hours.
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Ensures an effective and efficient response to customer questions, requests, and/or concerns. Capable of teaching others in a positive and constructive manner. Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
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Whole Benefits may include health insurance, retirement plan benefits, eligibility for a store discount, paid time off and access to other benefit programs. Ability to work in a wet and cold environment.
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Consistently communicates and models WFM core values, leadership principles, and supports goals. Ability to use tools and equipment, including box cutters, electric pallet jacks, and other heavy machinery.
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Ability to work a flexible schedule including nights, weekends, and holidays as needed. At Whole Foods Market, we are working to nourish people and the planet. Maintains security of equipment, e.g., MSRs, phones, currency counters.
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Maintains cleanliness of workspaces including staging area and coolers. You will focus on driving safety, quality of outbound online orders, excellent pickup experience, team productivity, and program execution.
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Proficient with email, Microsoft Office, and operations-related applications. Exposure to FDA approved cleaning chemicals. At Whole Foods Market, we provide a fair and equal employment opportunity for all Team Members and candidates regardless of race, color, religion, national origin, gender, pregnancy, sexual orientation, gender identity/expression, age, marital status, disability, or any other legally protected characteristic.
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Customer Service & E-Commerce Supervisor Customer Service, in - Store Shopper Supervisor - Full Time
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Job Responsibilities:Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service. Job SkillsAbility to perform task management, balancing dynamic customer flows.
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customer service in store shopper grocery delivery jobs Title: customer service supervisor in Sherwood, Oregon
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