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JOB SUMMARY: To assist the restaurant General Manager and Assistant Manager in the operation of a Chicken Salad Chick restaurant in a manner that will provide our guest with a superb experience, and maintain an invigorating and stimulating work environment for all team members while helping the restaurant achieve its financial objectives.
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Ensures Guest satisfaction throughout the meal service, including drink refills, pre-bussing and removal of empty plates. Abide by all state, federal regulations and restaurant liquor policies pertaining to serving alcoholic beverages to minors and intoxicated guests.
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Ensures that during their shift compliance with established safety and sanitation procedures and all Federal, State, and local regulations (child labor laws, wage and hour, OSHA, liquor laws, etc.
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Ensures guest experience as a priority with self, utilizing a target goal of 100% table visitation. Executes weekly food and liquor inventories/costs at the General Manager’s request and is accountable for completion.
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Ensures the immediate response and correction of all verbal guest complaints to self and staff. Refers all verbal and written guest complaints to General Manager. Is guest obsessed and promotes the team to be.
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Bartenders show enthusiasm, liquor knowledge, and great conversation skills that make bar Guests feel at home. That means making great drinks time and time again, serving them up with a friendly smile and by sanitizing Guest touch points for safety.
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Know all specials on a shift by shift basis as well as all liquor, beer, and wine products and all menu items and desserts. Exceed First Class Service standards and behavior with every guest, business partner and peers.
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