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The retail Sales and Service Specialist (SSS) is a unique hybrid role for stores and is intended as a key pipeline for future career-growth within Firestone Complete Auto Care. This role is primarily responsible for serving the customer through assessing needs, recommending appropriate products and/or services, performing entry-level vehicle services, and ensuring customer satisfaction through thorough and timely completion of services.
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With locations across North America and more than $3 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations.
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Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. + Previous consumer retail sales experience. Successful individuals in this role will learn all aspects of store operations and effectively flex between interacting/serving the customer and efficiently completing basic vehicle service tasks as required.
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Customer service, sales, customer issue resolution- 75% We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported.
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Ability to learn and perform basic vehicle service tasks. + Customer service and career growth mindset. + On-the-job training and company-funded ASE certifications.
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Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. + Will learn all aspects of store operations and flex between front/back shop tasks.
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Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. + Community & Involvement: We pride ourselves on working with our local communities and giving back where we can.
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It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.
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We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future.
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Basic vehicle service tasks, Oil, tires, fluids- 25% + Ability to complete required store education courses and modules required for this position. + Integrity & Teamwork: Part of what makes our teams different is our family-like mentality and drive to do things right, always.
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We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. Growth and career development role.
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Ability to learn and operate store systems. + Paid vacation and holidays. + Vision and Dental Coverage. On demand pay (daily pay) program available. Store operations, opening/closing, inventory, displays- as needed basis.
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Temporary work authorization or the need for sponsorship may disqualify you from employment. If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Professional Development: No matter where youre at in your career, weve got the resources to help you level up.
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2 year degree or non-traditional education through training program completion, certification, or other exhibiting the growth mindset that is needed in this candidate. May assist Manager or act as Manager-On-Duty in certain circumstances or to support development.
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We start by offering each teammate more than just competitive pay. Tuition reimbursement program. Valid automobile driver's license. Previous management/supervisory experience a plus. We are building a team as diverse as the world we serve.
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retail stores jobs Title: sales and service in Chagrin-falls, Ohio
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