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Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales.
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Responsible for leading Front End Operations. Training the staff on the High Fives of Customer Service. Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.
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Under the leadership of the Store Manager/Leader and Customer Service Manager, assists with direction of the Front End Lead(s) (if applicable) and sales associates of the store while the Manager on Duty. The Support Lead is responsible for all key functions of the store as directed.
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The Support Lead is also responsible to “Wow the Customer”, assist with front end operations, cash management, cleanliness, safety, and driving sales. Assists with Front End Operations.
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Assists front end and queue merchandising. Wow the Customer : Put the customer first and make a difference in people’s lives. Responsible for achieving CSAT score goals provided by the District Manager.
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As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.
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This means that you not only deliver in your role as the Support Lead, but you also model leadership behaviors and deliver as a manager on duty. Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet.
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Ensures all associates and managers are Wowing the Customer through personal contact with customers. Frequently ascend/descend ladders in order to retrieve and put away stock. Reviews all corporate communications and reacts accordingly.
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Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
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Assists in driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control. These values translate into creating the coolest brand on the plant, where talented people want to grow their careers. Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor.
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Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise. Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits.
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As a Five Below leader, your first priority is to contribute to the success of your store. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us.
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Achieve the Impossible: Set the bar high for self and team and make sure to take risks. It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace.
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Unleash Passion : Check your ego at the door and do what you say you will do. Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times. Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures.
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Hold the Penny Hostage : Treat Five Below like your own business and hire talent that will do the same. The Support Lead is part of the management team that sets the tone by embracing and living the Five Below Value.
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customer service front end operations manager pick up jobs in Chagrin-falls, Ohio
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