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The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
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What You'll Do: The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. Providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
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Quote and cross-sell life products if licensed life insurance agent. Contact potential customers and build rapport/trust on initial phone call through online digital, referral or affinity partnership lead sources.
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The Service Desk Agent is focused on providing best in class customer service, achieving high levels of first call resolution, and identifying opportunities to streamline/automate agent process.
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Work remotely from home assisting our remote mobile notary signing agent department input entries in our database system. To expedite processing your background check application please send us your name, email address, and phone number to newcontractorsubmissions@gmail.com / Regards: Virtual Recruiter and request a contractor background check application.
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Collaborate with the team to ensure that the Help Desk call routing logic is up to date, including client-facing phone numbers, queue management, and agent assignments. Providing day-to-day support for Customer Service Representatives (CSRs.
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IT Service Desk Agent. Supports all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via an online chat and/or in person.
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The Service Desk Agent is the first point of contact for the users who call our IT Service Desk. While providing the highest level of customer service, the Service Desk Agent answers incoming calls, tracks all information in a call tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion.
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Identifies and works with internal end users to provide guidance and support, sound communications and customer service principles without becoming unprofessional in difficult situations. Excellent customer service skills required.
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Job Title: Service Desk Agent / Technical Support. Two to five years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment. Under general oversight, provides after hours and weekend support as needed.
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Demonstrate strong customer service skills to provide phone support. Demonstrate strong customer service skills to provide phone support. 2-5+ years of proven, qualified related work experience in a comparable complex, high tech and fast paced work environment.
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The Contact Center Service Agent is a convenient primary point of contact for our members. Ideally Knowledge of Products & Services, Process Procedures, Documentation, and Cisco Agent Phone System.
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Call Center Background as a phone agent that could include customer service, collections, and/or fraud taking both in, and outbound calls. Job Title: Hybrid-Customer Service Representative Associate.
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Client Support Service Professionals handle incoming phone calls regarding various service inquiries on Morgan Stanley accounts. Aptitude to multi-task and adjust quickly to change in a busy financial service center.
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