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Guest Relations Team Member - Team Members will provide assistance to all guests through extensive knowledge of Cleveland Browns Stadium policies and procedures. The Cleveland Browns Guest Services Department is seeking people interested in part-time/seasonal employment at Cleveland Browns Stadium.
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Working knowledge of high-end restaurant operations and/or VIP night club operations and high-end guest relations. A Music Hall VIP Host will receive hourly pay plus commission based upon sales made, doing so by giving concert information, upselling VIP packages, and communicating with crew members and clients to ensure that guests always receive highly personalized services with the top tier standards to create unique and memorable concert experiences.
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JOB DESCRIPTION DescriptionPosition SummaryProvides safe efficient age specific clinical, reception, communication and guest relations support using verbal, electronic, and written techniques to maintain the operations of the assigned area.
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Primary responsibilities of the Shift Manager position include:Supervise store crew and all workstations in day to day operationsExcel in performing all crew member tasks including: makeline, cut table, monitoring the ovens, packaging of products, quality check and order accuracy, and guest relations.
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Every Crescent associate is a guest relations ambassador, every working minute of every day. In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.
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Within the administrative assistant role, provides clinical, reception, communication, and guest relations support using verbal, electronic, and written techniques to maintain the operations of the assigned area.
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Develop training programs and train personnel, i.e., guest relations, inventory, cash handling. Merchandise Manager, Cleveland Browns. Our Global Planning, Global Sales, and Hospitality service solutions collaborate on every project to ensure success across each of our six verticals including professional sports, collegiate, attractions, entertainment, international, and conventions.
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Working in conjunction with the Front Office Supervisor to ensure guest service standards of the guest arrival, departure, and any other guest contact experience are met through optimal training, staffing, and supervision of labor, efficient management of operating supplies, and proactive monitoring of guest service scores and comments.
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Our approach is reinforced through our unique program called The Circle of Care. Every health care center employee receives 11 hours of intensive training in guest relations skills that emphasizes quality care with a personal sense of responsibility.
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This role will support the day-to-day management of the valet operation to ensure the operation is fostering an excellent guest experience, good client relations and promoting a professional and courteous image.
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Excels in performing all Crew Member tasks including: makeline, cut table, monitoring the ovens, packaging of products, quality check and order accuracy, and Guest relations. Maintain a positive, can-do attitude and demeanor conducive to a 5-star Guest experience.
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The individual in this role will also work directly with the Corporate Communications and Investor Relations team to optimize the Company’s visitor experience program in the new Sherwin-Williams Headquarters and new R&D Center, both of which include all-new exhibit and meeting spaces.
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Assists the Executive General Manager to ensure all employees receive proper training, formulating appropriate schedules and maintaining guest goodwill and positive public relations within the community.
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Such positions include: ticket taker/scanner, seating usher, guest relations (answering questions) and premium seating/suites. GSAs are responsible for all event-related Guest Services duties at Rocket Mortgage FieldHouse.
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