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Experience in and passion for managing customer facing cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand off to the development team, and case resolution.
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Proven experience as an IT Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role, preferably within a SaaS-based high-growth company. The IT Support Engineer at Handshake is responsible for maintaining the IT needs of the company, including but not limited to the distribution, troubleshooting, maintenance, and disposal of corporate devices and other IT equipment.
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An understanding of Refinitiv product line, infrastructure and associated control systems, including sales practices, product pricing, customer administration and sales systems / processes. Provide support to other group members on the Enterprise Platform, Refinitiv commercials and Compliance processes.
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7+ years experience in customer facing roles at B2B SaaS companies in one or more of the following functions: technical support, customer success, sales engineering, product management, engineering, network operations.
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3+ years prior experience in a Customer Success / Account Management role. More than 2,300 customers, including Atlassian, Jersey Mike's, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey.
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Proven experience in ecommerce customer service management. We are seeking an Ecommerce Customer Service Coordinator to become an integral part of our team. Please submit your resume and a brief cover letter explaining why you're the perfect fit for the Ecommerce Customer Service Coordinator role.
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We recruit positions from CEO,CTO, Project Manager, Solidity developer, frontend and Backend Blockchain developers to marketing/sales and customer service roles. The company provides blockchain transaction monitoring and intelligence solutions for web3 companies, digital asset service providers, financial institutions, law enforcement and government agencies to detect, investigate and prevent illicit use of cryptocurrencies.
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As a member of the AWH Engineering Team, the Director of Engineering, Controls Specialist will participate in the day-to-day monitoring, troubleshooting, emergency management, design-build, plan/spec infrastructure projects, and commissioning/functional testing as a building systems subject matter expert providing support to the engineering team.
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Help support field team members and U-Haul dealerships with equipment and reservation management and placement, while directing incoming customers' equipment to areas based on customer demand and productivity status in order to help balance regional market inventory levels to meet future demand.
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You will take ownership of customer issues escalations as a member of the IT support staff applying your understanding of systems within multiple applications in our tech stack. Provide the very best customer service experience for all bricksters when troubleshooting their support requests by applying your technical skills, problem-solving abilities, and specialized knowledge to educate our workforce.
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The Peer Recovery Support Specialist draws upon their lived experience to carry a message of hope and recovery to individuals who are experiencing a substance use disorder. Job Title: Peer Recovery Support Specialist.
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Reports To: End User Support Manager. As part of the End User Support (EUS) team at SFM, you will be responsible for directly supporting users in the NYC office, as well as indirectly supporting the offices across the globe.
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Our staff demonstrates competencies in OPWDD, OCFS, DOHMH, and DHS core training requirements with strengths in positive behavior support, Strategies in Crisis Intervention and Prevention – Revised (SCIP-R), medical support, and effective supervision of the individuals they serve.
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Family care services such as adoption and surrogacy reimbursement, fertility/infertility benefits, support for traveling mothers, and child, elder and pet care resources. Position SummaryThe TAS is a critical role in our unique customer model to execute the BMS aspiration to be the BioPharma that delivers the most impactful engagement with Health Care Providers (HCPs), driving adoption of new and existing medicines for appropriate patients.
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The FIS GMI product is a comprehensive, multi-currency, multi-asset class platform designed to support the middle and back-office operations of financial institutions, including banks, hedge funds, asset managers, and trading firms.
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customer support jobs Title: account Company: Okta in New York, NY
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