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Perform all assigned desk-side support activities Display outstanding technical and professional services skills at all times Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair Understands and follows all documented service operations policies and procedures.
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Planning and delivery of IT customer support services. 411- Technical Support Specialist - Customer Service and Technical Support. For the GS-09, you must have one year of specialized experience equivalent to the GS-07 level that includes planning and delivering customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements; troubleshooting, recovering, adjusting, modifying, and improving IT systems in order to provide advice and assistance to customers.
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Provide technical support across all phases of Client onboarding, ranging from Pre-Sales to Level 2 Support. Design and implement API based solutions to overcome technical challenges around data integration and generation of risk analytics, to meet customer requirements.
$120,000 - $180,000 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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Provide vision that support ongoing optimization and problem anticipationEstablish a trusted consulting relationship with customer operations management teamExperience in managing outscoring deals in Managed Services, Co-Sourced, Staff Augmentation and Transitions across multiple GeographiesExperience in designing IT Infrastructure Transition Solutions across multiple Domains and OperationsUtilize standard Transition Frameworks, Approaches and Methodology.
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However, in the event the situation warrens it, such as technical issues or company sponsored events, all candidates need to be within 60 miles of one of the following Prudential offices: Newark, NJ, Fort Washington, PA, Moosic, PA, Jacksonville, FL, Hartford, CT, Shelton, CT, Portland ME & Minneapolis, MN.
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Upholds standard operating procedures and customer service guidelines relating to remote IT support. Provides support services to employees with technical problems and information technology issues involving desktop, laptop or network services from company users in offices across the country or working remotely.
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For the GS-07, you must have one year of specialized experience equivalent to the GS-05 level that includes applying, IT principles, methods, and practices in the customer service and customer support area to identify and resolve issues and problems.
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We are offering an opportunity for a skilled IT Help Desk Specialist to join our team in New York. This role is integral to our IT department, focusing on providing technical support to our internal team members.
$38.53 - $44.62 an hourExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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As a Solutions Engineer, you are empowered to sell to business and IT leaders in every space and vertical, and take ownership in crafting customer-centric solutions. 3+ years of Enterprise Field Sales Engineer experience or relevant technical, customer facing experience.
$151,000 - $188,500 a yearFull-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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Collaborate with the sales team to provide pre-sales technical support, including system design and hardware requirements. As a ProAV Sales Engineer, you will be responsible for providing technical expertise and support to the sales team and potential customers.
$75,000 - $90,000 a yearFull-timeExpandApply NowActive JobUpdated 2 days ago - UpvoteDownvoteShare Job
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Job DescriptionJob DescriptionThe onsite IT Desktop Support Technician will be responsible for providing technical assistance and support for desktops, laptops, peripherals, and software applications for our New York office.
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The IT Solutions Specialist will be responsible for providing on-site technical support, maintaining the integrity of clients’ overall technological infrastructure, and delivering exceptional service that improves customer satisfaction, maximizes customer retention, and increases profitability.
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