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We are looking for a Senior Manager, Customer Support to build and lead a new Customer Support function at Modern Treasury. 7+ years experience in customer facing roles at B2B SaaS companies in one or more of the following functions: technical support, customer success, sales engineering, product management, engineering, network operations.
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As part of this, the Customer Support Manager will need to have a sound understanding of brokerage operations and requirements. The Customer Support Manager will report directly to the COO and play a key role in customer retention and business expansion.
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Customer Support Training & Quality Manager. Were searching for a world-class Training and Quality Assurance Manager, passionate about producing engaging programs that translate into the Ultimate Customer Experience.
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Manager, Customer Support. Experience in a scaling & rapid-growth B2B Enterprise SaaS Customer Support team, with specific system and process implementation experience.
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As a Manager, Customer Support Workforce Planning, how results are achieved is paramount for your success and ultimately result in our success as an organization. Collect feedback from all customer-facing teams and managers in Customer Support on how to better balance staffing and account allocations, to achieve top performance.
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Reporting to the Founders of NYP, the Customer Support Sales Manager will manage a small team of part-time CX reps, come up with new and effective ideas to make processes more smooth, communicate with students before and after class, and manage and optimize students accounts and sales.
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An Insight Global client is looking to add a Software Development Manager to their growing support team. Software Development Manager. Oversee, manage, and drive software support projects and operations.
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Customer Service Team Leader (Front End Support Manager) Organic supermarket, Conscious business, Organic farming, Animal welfare, Organic produce, e-commerce, Amazon, Engineering , software development, and aws.
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Ultimately, the Manager, Customer Support is responsible for managing an effective Customer Support team with an emphasis on professional development. The Manager, Customer Support manages a team of Customer Support Specialists.
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They are responsible for auditing performance, ensuring successful onboarding, and collaborating with the Director, Customer Support to develop business strategy. Run performance reports in Salesforce and Tableau to track team results and update the Director, Customer Support weekly.
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Brandt is currently seeking a dedicated and results-oriented Customer Support Manager - Manufactured Products. Conduct periodic dealer visits with Area Managers of Product Support within the various regions to gain in-depth understanding of customer needs and proactively address any support issues.
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You support the team in the onboarding of our new customers. Support | Full-time. You will analyze, classify and process customer inquiries (1st and 2nd level) An attractive working environment in an innovative company with an international customer base.
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The Senior Manager of Operations reports to the VP of Customer Support and is responsible for driving the daily functions of the Customer Support branch of Genius at Albert and overseeing its success.
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You will also be collaborating closely with the Customer Success Manager, the R&D Upgrade team and the RUN team to help them grow the value of the Application Upgrade for the clients and ensure eventually the success of the Upgrade in Production.
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Escalate problems to manager or the appropriate program leader or customer program contact for strategy development and participation as appropriate. Presentation of results to manager.
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support manager jobs Title: customer support in New York, NY
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