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Align Customer Success team around revenue strategy and growth amongst the different product lines to ensure we are on target and meeting our projections. Reporting to HUMAN's Chief Revenue Officer, the VP, Customer Success will lead HUMAN's Customer Success teams which includes Technical Account Management, Customer Support, Solutions Architects and Professional Services, and will be responsible for customer outcomes, driving customer retention, service delivery, technical assistance, influencing expansion and training to clients.
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The Customer Success Manager will support our Revenue team on assigned Enterprise and SMB accounts to promote high levels of customer satisfaction and adoption. Previous customer service and/or Customer Success experience preferred.
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As a Senior Customer Success Manager, you will be at the center of our mission to bring fairness and clarity to the recruiting process for all teams, and the insights you gain while working with our new customers will have an impact on the evolution of our retention and value-delivery strategies.
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As a Product Design leader, you will be responsible for driving the overall design strategy, collaborating cross-functionally with Product Managers, Engineers and other key stakeholders across marketing, brand, sales and customer success to elevate the visual design standards across our suite of products.
$180,000 - $187,500 a yearFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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You will collaborate closely with product management, engineering, user research, data science, customer success, marketing, and sales to deeply understand customer needs and solve them through elegant design.
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Reporting into the Lead of the Sprint Compliance team, this Specialist will be responsible for the execution of billing the DOE for Special Education services provided by SA through bi-monthly invoicing cycles.
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3 years of experience as a Customer Success / Account Manager for a complex product / SaaS company. The Enterprise Customer Success Manager (CSM) role is part of our North American Customer Success team.
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You have experience as a Customer Success Manager supporting an analytical solution (Business Intelligence, Data Analytics, FP&A), and/or you come from roles in Financial Planning and Analysis and may have experience creating advanced financial models, finance systems, finance transformation, or consulting team is a plus.
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Customer satisfaction, prompt and successful ticket resolution, and successful project completion are primary objectives of the IT Support Specialist. Coordinate with the Manager and Client Success Manager to implement technology to meet business goals and present a unified team to our clients.
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Minimum 3 years of experience in sales, customer success, or product operations experience in a B2B organization. Partner closely with the product team to ensure customer feedback is reviewed and prioritized.
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Drive strategic product communications, owns customer engagement and identify customer requirements by considering data, customer feedback, and user research, and designs product value propositions for large tech and cross-functional audiences.
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Complies with all laws, regulations, and policies that govern the conduct of BMS. Required Qualifications & Experience- Advanced scientific degree and/or preferred 5+ years of pharmaceutical or biotechnology experience as healthcare sales / MSL / HCP / nurse.
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Gather and analyze customer feedback and market data to inform sales strategies and product development initiatives. Proven track record of success in sales, with a focus on revenue growth and customer relationship management.
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Collaborate with marketing and outside sales teams to support customer sales tools, initiatives, and training. Responsibilities:Manage / support key customer sales programs and projects.
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Be customer-centric and think in terms of commercial opportunities and develop capabilities to ensure the product stays relevant and fit for purpose. This role requires in-depth knowledge of front office Credit Trader and Sales desk workflows, notably: E-Trading, Trade Capture, Pricing & Valuations, Position, P&L & Cash management, Portfolio Trading, Front Office Risk management, Lifecycle management, market data, curve building, post trade events and API access.
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product specialist sales customer success jobs Title: product specialist in New York, NY
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