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Responsibilities:Leads audits or significant components of audits covering the Retail Bank (i.e., product and marketing strategy, application and decisioning, account opening and fulfillment, transaction processing, front line servicing, back office operations, resiliency, etc.
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Intermediate ability to review, analyze, and test member firm systems (front, middle, and back office) used to capture, aggregate and measure market, credit and liquidity exposures, limits and associated risks.
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Review daily Front Office work and activity reports generated by Night Audit. The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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Operate all aspects of the Front Office computer system, including software maintenance, report generation and analysis, and simple programming. Review Front Office log book and Guest Request log on a daily basis.
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Maintain required pars of all front office and stationary supplies. Respond to all guests’ requests, problems, complaints and/or accidents presented at the Front Desk or through reservations, comment cards, letters and/or phone calls, in an attentive, courteous and efficient manner.
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Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores. Ensure staff greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel S.O.P.'s.
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Ensure correct and accurate cash handling at the Front Desk. Must be proficient in Windows and Microsoft Office. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint.
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The Overnight Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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Night Auditor Duties: Perform all end-of-day front desk and night audit functions. POSITION TITLE: Welcome Enthusiast/Front Desk Agent REPORTS TO: Lead Welcome Enthusiast/Director of Front Office POSITION SUMMARY: This specific position will be 2-3 days per week, but can grow into a full-time position, depending on business volume.
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The review process includes holding meetings with firm personnel in areas such as Risk Management (Market, Credit and Liquidity), Product Controllers, Treasury, Operations, Trading, Legal & Compliance, Internal Audit and Regulatory Reporting.
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Globally across teams within the Investment Banks including Front Office, Operations. Audit Trail (CAT) covering Exchange Traded Derivatives/Equity Products, lifecycle. related to CAT (Consolidated Audit Trail.
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Responsible for the overall operations of the Front Office department to include the front desk, bell, concierge and night audit. Minimum 3 years experience in a hotel front office management role.
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The Assistant Director of Front Office is responsible for ensuring the operation of the Guest Services, Concierge in a friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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Develop new enhancements as requested by the business (this could be from Front, Middle or Back Office). Enhancements can be in the form of new financial products, new booking methods, improving functionality, reacting to audit points, regulatory requirements etc.
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Assists Front Office Manager Supervisor or Assistant General Manager AGM in handling group reservations utilizes commitment agreement for all group per brand standards. - Assists the Front Office Manager Supervisor or AGM to train and instruct personnel assigned to the Front Desk. - Utilizes the Property Management System PMS to access guest information retrieve reservation information and change or cancel reservations as requested by the guests.
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audit front office jobs in New York, NY
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