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Focus the Guest Services Department on their role in contributing to the Guest Service and audit scores. The Front Office Manager is responsible for ensuring the operation of the Guest Services, Concierge and Uniformed Services/Transportation in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, while maximizing room revenue and occupancy.
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Ensure sign off of all Service Standards by Position for Guest Services staff. Review daily Front Office work and activity reports generated by Night Audit. Motivate, coach, counsel and discipline all Guest Services personnel according to Highgate Hotel S.O.P.'s.
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Review Guest Services staff's worked hours for payroll compilation and submit to Accounting on a timely basis. Prepare and conduct all Guest Services interviews and follow hiring procedures according to Highgate Hotel S.O.P.'s.
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Develop employee morale and ensure training of Guest Services personnel. Coordinate all aspects of the ongoing implementation of the Highgate Hotel philosophy of service. Review Front Office log book and Guest Request log on a daily basis.
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Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner. Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
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This iconic, ultra-modern, full-service hotel is surrounded by Broadway theaters and close to world-famous shopping and sightseeing. The ability to demonstrate exceptional Customer Service Skills.
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Issue room key and escort instructions to Guest Service Agent or directly to guest. Have a full working knowledge and expertise of each shift including night audit. Post charges such as room, food, liquor, or telephone to guest bill if interface is inoperable.
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Follow up to ensure guest satisfaction. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint.
$65,000 - $70,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Tailor per guest preferencesWork closely with all operational departments of hotelRequirements:At least 1 year prior experience in the guest service industry, preferably in a luxury property.
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Overview Opportunity: Director of FinanceSupervise and direct the financial activities of the hotel, safeguard the assets, and prepare financial reports in accordance with established guest service and sustainability standards.
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To close the day, ensure all revenues, receipts, and ledgers are balanced, check in and out hotel guests, answer telephones, provide maximum levels of guest service, and support the hotel's rooms division in any way required to ensure complete guest satisfaction.
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Beginning with the debut of The St. Regis hotel in New York by John Jacob Astor IV at the dawn of the twentieth century, the brand has remained committed to an uncompromising level of bespoke and anticipatory service for all of its guests, delivered flawlessly by a team of gracious hosts that combine classic sophistication and modern sensibility, as well as our signature Butler Service.
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Knowledge of guest service fundamentals and experience supporting a guest first culture across the store. Complete Radio Frequency ID (RFID) scans in GM areas and system audit functions to ensure inventory accuracy.
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The Rooms Manager is responsible for assisting in management of Guest Services, Concierge and Uniformed Services, Housekeeping, Laundry, Security, Communications, Reservations in an attentive, friendly, efficient and courteous manner, providing all guests with quality service while maximizing room revenue and productivity, and developing managers and employees.
$62,000 - $70,000 a yearFull-timeExpandApply NowActive JobUpdated 9 days ago - UpvoteDownvoteShare Job
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As an Accounting Manager , you would be responsible for managing the audit function in the hotel's continuing effort to deliver outstanding guest service and financial profitability.
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audit guest service jobs in Brooklyn, NY
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