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This role supports and leads the hotel operation and ensures the resort maintains a high level delivering outstanding guest services and builds a dynamic team. The Hotel Ops Manager reports to and collaborates with the Assistant Director of Hotel Operations to set the tone for the front-of-house and back-of-house guest experience at Nobu Hotel.
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The Hotel Guest Services Manager reports to and collaborates with the Hotel Operations Managers to set the tone for the front-of-house experience of Caesars Palace This integral role assists in leading the hotel departments (Front Office, Front Services) by example, ensuring that no need goes unmet and no opportunity to make a guest's visit special is missed.
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The Turndown Attendant services guest rooms and guest housekeeping requests and is responsible for their overall comfort level. Just outside the city, experience close-by natural wonders, including the Grand Canyon and Red Rock National Conservation Area. About the roleFour Seasons Hotel Las Vegas.
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Provide five star hotel-quality concierge services. Support, maintain Horseshoe Casino's courtesy guidelines and promote outstanding guest relations. Arrange for, suggest, recommend, book, and confirm, deliverable services that may include, but not limited to, purchasing gifts, premium tickets, dry cleaning and other errands.
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As a Guest Services Supervisor, you'll set the bar of excellence for your team every day. Supporting to maintain all guest activities and related areas including but not limited to: activities center, movie theater, fitness center(s), pools and cabanas, banquet rooms, tanning rooms, and beaches, etc.
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Departmental Collaboration: Collaborate with property leadership teams, including Food & Beverage, Convention Sales, Entertainment, Retail, Casino Marketing, CRM, Hotel, Revenue Management, and Human Resources to ensure a seamless, positive guest and team member experience.
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Support the Casino Services and Contact Center Agents in all aspects; resolve all agent/guest questions, answer telephones if calls are in queue. Communicate effectively with Front Desk, Casino Marketing, Sales and Services regarding groups and blocks to advise of large cancellations or if groups are not picking up all rooms contracted.
ExpandApply NowActive JobUpdated 14 days ago - UpvoteDownvoteShare Job
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Dispatchers will display courtesy and professionalism when relaying work orders, messages, and information to and from chauffeurs, Hosts, Butlers, VIP Services, and Sales to ensure all guest needs are met and ensure a seamless transportation experience.
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Answer questions and offer assistance giving accurate information regarding outlet hours, other hotel services, directions to local attractions or function rooms, car rentals, air line shuttle service, etc.
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Answer guest inquiries about hotel services, facilities and hours of operation in a timely manner. Rooms Controllers are responsible for blocking VIP guests, managing Out of Order and Out of Service inventory, managing guest queue and discrepancies, performing room changes and guest follow up, managing and facilitating pre reg/pre key groups, managing all airline assignments and pre keys, managing guest upgrade requests/hotel upgrade revenue, receiving and responding to guest feedback via multiple feedback forums.
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As a Security Officer, you will be responsible for setting the stage for an excellent guest experience by greeting guests during their time at our property and providing an outstanding level of guest services.
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It is the responsibility of the Golden Nugget Las Vegas Security Officer to perform basic and advanced security functions and Guest Services for the Golden Nugget/Landry's Inc. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard and core values (K.E.E.P. - Kindness, Engagement, Empathy and Positivity.
$17.5 an hourFull-timeExpandApply NowActive JobUpdated Yesterday - UpvoteDownvoteShare Job
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We are looking for a Part Time Guest Service Representative to provide excellent customer service to all hotel guests. Maintains knowledge of hotel occupancy status, special events, in-house groups and other situations affecting the front desk's daily operations.
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Summary: Supervises, coordinates and directs day to day activities of the Front Desk, VIP Services, Rooms Control, Bell/Baggage, and Valet. Supervises the operation of the VIP, rooms control, front desk, valet, and bell desk areas to ensure efficiency and that the best possible service is provided to guest Maintains established effective controls to ensure adherence to department procedures and recommends changes in procedures, equipment, and physical layout to ensure maximum service, efficiency and security of company funds.
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QualificationsJob Requirements:High school diploma or equivalentTwo years of customer service experienceMinimum of two years Guest Services and/or Front Desk experience at a luxury resortKnowledge of hotel property management system (Opera) preferred.
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guest services hotel jobs in Las Vegas, NV
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