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Architecture of medium to large scale network and telephony implementations including input to solutions from major vendors (Avaya, Genesys, Cisco, Aspect, Interactive Intelligence, etc.) VOIP Infrastructure PBX, ACD, Session Border Controllers (SBC), Voice Gateways (i.e. Cisco ISRs), Soft Switches (i.e. Asterisk), Proxies, B2BUA, 3PCC, SIP Phones.
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Task while providing an exceptional customer experience Experience in E-Clinical Works or other electronic medical records system such as Epic, Athena Health, NextGen. Experience with Avaya telephony platform desired Knowledge of and strict adherence to HIPAA.
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Responsible to: Director of Loss Prevention/ Communication Center and Lead/PBX Operator. PBX Operator-Communications/Per Diem. POSITION SUMMARY: Operates communication equipment which includes inter and intra PBX operations.
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At least ten years of experience in a technical role related to VoIP (e.g., PBX, Call Center) Knowledge of streaming technologies (SIP, RTSP, RTMP, SIP-to-PSTN gateways, SIP Trunk, Wowza, WebRTC.
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Responsible for all front desk functions including check-ins, check-outs, payments, reservations, PBX operation, answering calls within 3 rings, etc. Complete back-up of front office computer system and night audit program daily (if applicable.
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