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Excellent knowledge and understanding of VoIP Protocols: SIP, RTP, RTCP. This individual will be responsible for the triage of escalated service requests from Customer Support Team, incident updates, and interfacing directly with the Xtel Engineering and Field teams and adhering to the corporate defined SLAs. The ideal candidate has experience working in a Customer Support Environment or Network Operations Center (NOC), Security Operations Center (SOC) and has experience with VoIP, Carrier Ethernet, and Security technologies.
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4+ years’ experience as a VOIP Engineer with expertise in broadsoft production deployment. Good understanding on the voice CPEs like Polycom phones, Enterprise Service Gateway, Integrated Access Devices, Cable modem (eDVAs) and PBX for Trunking setup.
$90,751 - $150,816 a yearFull-timeExpandApply NowActive JobUpdated 5 days ago - UpvoteDownvoteShare Job
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These networks support a VoIP-based phone system and video conferencing infrastructure, including switches, routers, firewalls, VPN tunnels, load balancers, DNS/IP address management, and backup/recovery solutions.
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Demonstrates some knowledge of Network Design, MAN technologies & designs including DSx, OC-x, WDM, Ethernet, Internet Technologies, Functionality & Services, Voice Network Technologies (including VoIP), Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN), Networking Protocols (with an emphasis on Layers 1,2, & 3), Customer Premise Equipment (voice & data), Business Continuity/Disaster Recovery concepts and E-rate Contracting Processes and Procedures.
Full-timeExpandApply NowActive JobUpdated 10 days ago - UpvoteDownvoteShare Job
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Install and configure VOIP phones, ensuring seamless communication infrastructure. Experience supporting Mac OS and Jamf experience preferred. The desktop support technician is responsible for delivering high-level support for end users.
ExpandApply NowActive JobUpdated 13 days ago
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