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Job Responsibilities Include: The Deskside Support Lead Technician will be responsible for performing various managed client services for a strategic customer. Rotating On-call/holiday and occasional weekend support The Desktop Support Lead Technician will be responsible for performing various managed client services for a strategic customer.
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Excellent customer service, communication and trouble shooting skills. Represents the US Customer Experience Organization, both locally and globally and acts as a liaison with all Divisions including our Global teams.
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Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office 2010, Cisco Jabber, another authorized desktop application.
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Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc. Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical.
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Our client is looking for a Customer Support Assistant for a fully onsite, direct hire opportunity in Somerset, NJ. Track orders from the point of shipment until received by the customer.
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This individual will be pivotal in the delivery of customer-facing outreach communication materials. Manage the preparation and delivery of customer outreach materials based on provided packet specifications.
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Working Conditions/Physical Demand : Works indoors/outdoors with client/customer contact and with use of business office machines such as: telephone, computer, printer, copier, fax machine, email, and voicemail.
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Identify opportunities to improve customer satisfaction and contribute to the development of support materials, FAQs, and self-help resources. Proficiency in using customer support tools, CRM systems, and standard office applications.
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Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services.
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Position Title: Associate Customer Support Scientist. Review and report customer DNA sequencing data. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.
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Join our team as a Customer Support Representative and be at the forefront of helping our customers navigate their way through the exciting world of telecommunications. Previous experience in customer support or a technical helpdesk role, preferably in the telecommunications industry.
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We are seeking a dedicated and customer-oriented Bilingual Customer Support Representative to join our client’s team. Currently, they are looking to add a Bilingual Customer Support Representative to join their team.
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You understand the best customer experience starts with you, along with support of your team members. Performs non-sales customer service transactions including but not limited to, equipment returns and swaps, customer pick up for “buy-online-pick-up” in-store order fulfillment.
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Role: Technical/Customer Support. 3-5 years experience in relevant technologies and customer environments. Superior customer service skills. Phone and remote support.
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The Desktop Support Technician will be responsible for performing various managed client services for a strategic customer. Provide customer service to a large end user base onsite at customer’s location regarding computing functionality, questions, diagnostics, assistance, and consultations in one on one or group situations via in person, phone, email, and video conferences, etc.
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customer job Title: support in North Brunswick, NJ
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