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Oversee, track, and trend the secret shopper calls to the Call Center to assess the Customer Service Representatives (CSR) This includes ensuring that quality audits are performed according to the Quality Assurance Scoring Guidelines, providing feedback to direct reports, serving as a liaison between the Call Center Operations management staff and the Quality Assurance team, and hiring, training, coaching, counseling, and evaluating the performance of direct reports.
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These continued activities include processing annual and interim recertifications to update family income/assets, household composition, and rent amounts; tenant moves and transfers; approved rent increases; Housing Assistance Payment (HAP) abatements and reinstatements to enforce Housing Quality Standard (HQS) inspection results; and providing customer service to stakeholders through our Client Services office, call center and the DTR Portal.
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Responsible for center cleanlinessOther duties as assignedKnowledge and Skill Requirements:Must hold a current Skin Care Specialist, Cosmetology, or Manicurist License as required by state of NJ.Willing to learn and perform new waxing techniques.
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3+ years of AML/KYC/OFAC compliance experience working at a bank, broker dealer, or Big 4 consulting firm. Certified Anti-Money Laundering Specialist (CAMS) or Certified Financial Crime Specialist (CFCS) designation preferred.
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SCOPE - Primarily performing contract specialist duties of a diverse nature requiring some independent analysis, exercise of judgment in task execution, and detailed knowledge of company procedures related to the work performed.
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What you need: Ten plus years of experience as a PCB designer. Analog design experience is a plus. Experience with Pads SW a plus. We're looking for an expert in PCB Design to work as a Senior PCB Designer, to both design effectively, as well as drive process improvement standards.
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Join the Prudential Center family with a position in Event Security Work NJ Devils, Concerts, Seton Hall and other events at THE ROCK. The ideal candidate will provide exemplary customer service, while serving as a physical deterrent for major concerts and sporting events, including all NJ Devils games at the Prudential Center.
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Assist Intake Specialist in the areas of customer service, generating client outcome reports, and outreach analysis. Under the general supervision of the Intake & Recruitment Manager, the Community Outreach Specialist will conduct networking activities to drive RiseBoro' s growth through referral source network building; develop lead-optimization strategies plan education; and help develop community engagement events to proliferate increased awareness, advocacy, and strategic partnerships with referral sources.
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Certificate for Documentary Credit Specialist (CDCS) certification is a plus. Proven experience of all types of Documentary Credits and/or Standby letter of credit plus a sound working knowledge of all I.C.C. rules relating thereto.
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As a Federally Qualified Health Center (FQHC), BSFHC serves all of the primary health care needs of families in the heart of North and Central Brooklyn. Loan forgiveness program for LCSW as a Federally Qualified Health Center (FQHC.
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ResponsibilitiesYou will assist with on-call rotations as a Live-Ops Incident Commander to help categorize and track real time data incidents, loop in engineering resources as needed to ensure a timely resolution to data issues.
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Active and current Peer Recovery Specialist or Peer Support Specialist certification in the state of New Jersey OR ability to obtain certification within 12 months of employment. The Peer Support Specialist is instrumental in assisting in reducing higher levels of services such as ER admissions or Inpatient psychiatric admissions.
$19.47 - $38.08 an hourFull-timeExpandApply NowActive JobUpdated 4 days ago - UpvoteDownvoteShare Job
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For more information about the Stone Center visit CALL FOR ONE POSTDOCTORAL SCHOLAR The Stone Center seeks to hire a Research Associate (Postdoctoral Scholar) working on wealth and/or wealth inequality, to carry out research focused on the United States, on other countries, or through cross-country comparisons.
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3 year of experience in a call center environment handling high volume of calls required. MetroPlus Health provides the highest quality healthcare services to residents of Bronx, Brooklyn, Manhattan, Queens and Staten Island through a comprehensive list of products, including, but not limited to, New York State Medicaid Managed Care, Medicare, Child Health Plus, Exchange, Partnership in Care, MetroPlus Gold, Essential Plan, etc.
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THE OPPORTUNITYThe Center is seeking a Payroll Specialist for the Payroll Department. Policy & Expert AssistanceThe Center provides hands-on, planning and implementation assistance to a wide range of jurisdictions in areas of reform such as problem-solving courts (e.g., community courts, treatment courts, domestic violence courts), tribal justice, reducing incarceration and the use of fines/fees and reducing crime and violence.
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call center customer specialist a plus jobs Company: Aon Corporation in Jersey City, NJ
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