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Also serving the Contact Center Representatives in need of escalating patient appointment issues, they are committed to providing exceptional patient experience in supporting and scheduling Ambulatory Care appointments across the enterprise and responding to patient escalation inquiries.
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The Contact Center Representative may be the patient's first point of contact and serves as a liaison between patient, provider, practices and clinics as well as insurance providers.
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The Sr. Contact Center Representative will handle everything from general banking questions to troubleshooting technical issues with mobile and online banking via phone, email and CHAT across all market segments.
$41,500 - $49,500 a yearFull-timeExpandApply NowActive JobUpdated 23 days ago - UpvoteDownvoteShare Job
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The Supervisor, Contact Center will be responsible for the daily supervision and coordination of the Patient Access Center, a fast-paced centralized contact center environment, interacting with patients, families and clinical staff to schedule appointments, register patients and handle other medical requests.
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Title: Customer Experience Contact Center Strategy and Operations Manager. y:We are looking for a Customer Experience Strategy and Service Operations Consultant who will help drive service operations work initially with a focus on contact center transformation.
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Provides training and guidance to Participant Contact Center Representatives. Meets FINRA requirements to retain SIE, Series 6 and 63 registrations, including but not limited to: annual training, understanding and complying with required reporting, and staying current on FINRA and broker dealer policies and procedures.
Full-timeExpandApply NowActive JobUpdated 6 days ago - UpvoteDownvoteShare Job
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Demonstrates intimate abilities and/or a proven record of success in Digital Value Creation and Contact Center/Service Excellence, either in professional consulting services or corporate roles in the following areas: Demonstrates intimate knowledge of and/or success in bringing together the best of digital capabilities to help our clients use digital technology (AI, ML, Data and Analytics, etc.
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Experience with contact center platforms such as Genesys, Avaya, Cisco, Twilio, or Amazon Connect. knowledge of contact center concepts, architectures, protocols, and standards (e.g., SIP, VoIP, CTI, ACD, IVR, CRM.
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Experience with multiple Contact Center solutions (Genesys, Cisco UCCX - E, Five9, Calabrio, Verint, NICE, etc. Assist customers with Contact Center reporting in a wide array of configurations and customer environments, including Workforce Management Solutions, Power BI, etc.
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Properly log and track all incoming calls and member contact; ensure wrap up codes properly correspond to member requests. 1-2 years’ Call Center experience. MCU provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
$16.1 - $35.04 an hourFull-timeExpandApply NowActive JobUpdated 7 days ago - UpvoteDownvoteShare Job
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In Microsoft Office Suite and call center management software (Salesforce) We are seeking a dynamic and experienced Call Center Customer Service Manager to lead our customer service team with passion and professionalism.
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The Contact Center Supervisor to manage daily activities in our Sales and Contact Center. Ensure thorough oversight of the customer service and sales area through the Bank’s Contact Center utilizing multiple digital channels (Live Chat, Video Banking, Audio, etc.
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Experience with Contact Center Technologies leveraging Advanced Voice Recognition, Conversational AI, and Natural Language Processing. Experience or exposure in build and CICD technologies: GitHub, BitBucket, Azure DevOps, Maven, Jenkins, Nexus or Sonar.
$78,970 - $126,140 a yearFull-timeExpandApply NowActive JobUpdated 25 days ago - UpvoteDownvoteShare Job
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Implement and manage Contact Center ACD Workforce Management Reporting Systems. Job Title: Contact Center Workforce Management Specialist. Contact Center Solutions for Large Enterprises: Minimum of 2 years experience.
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Experience leading technical initiatives or programs, with a focus on contact center solutions (such as ACD, IVR, IVA, WFM, and QA) A solid understanding of contact center technology (ACD, IVR, IVA, WFM, and QA) with deep knowledge in at least one area.
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Title: contact center in Hoboken, NJ
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