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Apply to be a Mobility Assistance Vehicle (MAV) Driver for TriCare Medical Transportation today. TriCare Medical Transportation is an Equal Opportunity Employer.
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The Surveillance Operator is responsible for observing and reporting on all areas under surveillance and assuring the compliance with internal control standards.
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This position leads the Call Center team and assists the Director of Business Development and Clinical Directors with any administrative, call center, admissions, CMR database, commercial insurance, and pre-admission client needs.
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Has a courteous and pleasant demeanor, whether on a phone call or notEnsures that each telephone call is answered before the third ring and that the approved company greeting and script is used each timeCalls Agreement Membership clients, as scheduled service appointments, should be booked to make up for any shortfall of repair callsPerforms "Happy Check" phone calls.
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Promotes Total Rewards programs and card membership.
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ESSENTIAL FUNCTIONS: Consistently demonstrates superior customer service skills by displaying outlined service behaviors.
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MINIMUM REQUIREMENTSHigh school diploma or equivalent requiredAbove-average verbal and telephone communication skills are essentialMust have good computer software skillsPrior customer service experience preferredKnowledge of Service Titan software a plusKnowledge of inside sales a plusBilingual a plus We want to make joining our team as easy as possible.
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Attend roll call meetings before events to learn function particulars, including guest and hotel expectations. For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.
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Operational Oversight & Quality Assurance: Ensure the efficient and effective operation of the call center, including call routing, scheduling, registration, pre-authorization, and referral coordination processes.
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Previous experience in a high-volume, fast-paced call center is a huge plus. As we continue to Blaze The Trail with our Caesars Sportsbook & Casino app, the expansion of our Caesars Sportsbook retail locations, our World Series of Poker franchise, our William Hill legacy brand, and partnerships with the biggest names in sports and entertainment, we’re creating new and exciting opportunities for you to be a part of our empire and make an impact.
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Meets expected service delivery times as defined by department's service standards or as required by receiver of service or goods.
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Outbound telemarketing (including surveying) to the new, active and inactive customer based on call volume. Telephones call to be monitored actively or by recording. Data entry of the paperwork for the Host/Player Development staff, Tour & Travel, Conventions and Junket and Splinter Representatives.
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