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The Clinical Care Attendant is responsible for assisting the Physician, Nurse Practitioner, and Physician Assistant (collectively "Provider") with front office and back office duties in the outpatient management of patients on a rotating basis.
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Assist in the delivery of primary health care services and patient care management by performing diagnostic imaging in an ambulatory setting. Acting as the patient advocate, the Clinical Care Attendant has continuous contact with Providers, patients, patient families/ significant others, community agencies, and patient care staff and management.
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This position is a vital part of the office team that cares for patients in the clinic setting working under the direction of a Provider and working closely with the Provider, other clinical staff, and direct patient care.
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Consistent with Carle policy and as directed by Provider call patient with results reporting in a professional and courteous manner consistent with training and licensure. Employ proper radiation protection in accordance with prescribed safety standards.
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Maintain regular and consistent compliance with CLIA, OSHA, Safety and Risk Management guidelines. Additionally, the Clinical Care Attendant is responsible for a variety of clerical and clinical functions, including performing diagnostic imaging, within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a strong customer service attitude.
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Clinical Excellence/Patient Care - Perform and/or assist with clinical procedures consistent with training and licensure under supervision of Provider in exam suite. Maintain compliance with CLIA, OSHA, Safety and Risk Management guidelines.
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Complete patient registration and associated paperwork or assist in on-line registration as needed, based on patient need, ability, and desire. Escort and perform patient check out upon completion of visit and assist patient with completion of patient satisfaction survey if needed at the time of check out.
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Take, relay, and process messages from patient, Provider, pharmacy consistent with training and licensure. Offer patient convenience items (water, coffee, tea, warm blankets, etc.) , to ensure patient is comfortable in exam suite and/or lobby.
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Review after visit summary and provide instructions to patient as instructed by Provider. Consistent with policy and as directed by Provider, call patient with results reporting in a professional and courteous manner consistent with training and licensure.
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THIS IS A STUDENT POSITION - MUST BE ENROLLED IN A RAD TECH PROGRAM. The Clinical Care Attendant Medical Office Assistant is responsible for assisting the Physician, Nurse Practitioner, and Physician Assistant (collectively "Provider") with front office and back office duties in the outpatient management of patients on a rotating basis.
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Consistent with Carle Health policy and as directed by Provider call patient with results reporting in a professional and courteous manner consistent with training and licensure. Escort and check out upon completion of visit and assist patient with completion of patient satisfaction survey if needed at the time of check out.
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Additionally, the Clinical Care Attendant is responsible for a variety of clerical and clinical functions within a clinic setting requiring knowledge and integration of available standards, resources, and data; discretion; good judgment; diplomacy; decision making; and a strong customer service attitude.
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Clinical Excellence/Patient CarePerform and/or assist clinical procedures consistent with training under supervision of Provider in exam suite. Consistent with Carle Health policy maintain all logs and required checks (e.g., refrigerator temperatures, emergency medications, expired medications, oxygen, cold sterilization fluid change, etc.
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Employee DevelopmentMaintain Carle Health and department policies, procedures and objectives; performs functions other than described due to extenuating circumstances. Perform other duties as requested by Clinic Manager to facilitate the smooth and effective operations of the office.
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