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As an IT Specialist (Customer Support) you will be responsible for the administration of video conference and telehealth equipment technical services. This intermittment position is located in the Division of Behavioral Health, Office of Clinical and Preventative Health with the Indian Health Service.
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Responsibilities will include providing support across IHS pertaining to the installation, configuration, auditing, troubleshooting, training of equipment/systems and resolving issues reported.
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This position is located in the Division of Behavioral Health, Office of Clinical and Preventative Health with the Indian Health Service. Support stakeholders in the use of Resources and Patient Management System (RPMS), Electronic Health Record (EHR) or equivalent patient health records system.
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Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
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Provides brief, itinerant support to partner providers for basic issues regarding daily use of the HER system. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
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Researches, develops and proposes policies and procedures for video conferencing operations of all sites in the IHS. Schedules, monitors, records and performs initial operational troubleshooting of video conferencing operations; reports anomalies to designated supervisor and other appropriate personnel.
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Serves as principal point of contact for video conferencing activities requiring the coordination and management of video conferencing operations and telemedicine events. Coordinate video conferencing operational activities for meetings, telemedicine events, training workshops, and conferences to ensure adequate functionality of systems.
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Serve as principal point of contact for video conferencing activities requiring the coordination and management of video conferencing operations and telemedicine events. This position is eligible for remote work in accordance with the HHS Workplace Flexibilities policy.
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Experience troubleshooting and managing telehealth and video conference software, systems and program activities to enhance the delivery and quality behavioral health services; AND, Supports connection from outside of IHS by partner providers via the Virtual Private Networking (VPN) system, networking, when problems arise with IT and OIT to help solve connectivity and functionality issues.
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Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social.
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Experience coordinating and project managing video conference and telemedicine operation activities that require the planning, implementation, integration and maintenance of information technology software, systems, and programs.
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BASIC REQUIREMENT(S) : Information Technology (IT) Management Series 2210 (Alternative A) (opm.gov) Assists with budget recommendations for video conferencing equipment, supplies, programs and events.
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IHS may offer newly-appointed Federal employees credit for their directly related previous non-federal experience or active duty uniformed military service. Fingerprint results and background investigation documentation must be cleared prior to hire.
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Video Conferencing Coordination. Background Investigation : If you are selected for this vacancy, you must undergo a pre-employment fingerprint check and background investigation. You will receive credit for all qualifying experience, including volunteer and part time experience.
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Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level.
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technical support jobs Title: customer support Company: Indian Health Service in Moapa, Nevada
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