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Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of Store Operations, Perishables, and Health Wellness Home. Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
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Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members. Answers the telephone for the store using appropriate telephone techniques.
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At Hy-Vee our people are our strength. Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
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Adheres to company policies and individual store guidelines. Assists in other areas of store as needed. Job Title: Customer Service. Answers the telephone promptly and provides friendly, helpful service to customers who call.
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Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment. making note of and passing along customer suggestions or requests. Responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, collecting dry cleaning orders for customers.
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Or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience. Fax, telephone, equipment used in the postal area, lottery and money order machines, Western Union equipment, computer, and cash register, intercom.
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Sells money orders, cashes payroll, personal, ADC, and social security checks. Assists customers with dry cleaning where applicable. Sells hunting and fishing licenses. Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.
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Sells and redeems lottery tickets. Visual requirements include clarity of vision at distance of less than 20 inches and more than 20 feet with or without correction, depth perception, color vision, and field of vision.
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Signs on and off lottery machines. Processes bottle refunds. Must be able to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
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Maintains strict adherence to department and company guidelines related to personal hygiene and dress. This position is continuously exposed to dirt and noise. Signs on postal department, breaks down, and turns off postal register.
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The following physical activities are necessary to perform this job: Stooping, reaching, lifting, pushing, pulling, standing, walking, talking, and hearing. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.
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Has daily contact with customers, weekly contact with suppliers/vendors, and monthly contact with federal/state governmental or regulatory agencies. Assists customers by: (examples include) escorting them to the products they're looking for securing products that are out of reach loading.
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Performing other tasks in every way possible to enhance the shopping experience. High school or equivalent experience and over six months up to one year of similar or related work experience. This is a fast paced work environment with significant pressure.
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Performs other job related duties and special projects as required. Knowledge, Skills, Abilities And Worker Characteristics. Breaks down and puts money in utility drawers. loading or unloading heavy items.
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