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Bilingual Customer Service Representative Onsite Guaynabo, PR $11/HR Great Benefits & Incentives PAID TRAINING Summary: As a Customer Service Representative, you will be supporting our client’s customers as a first point of contact and resolving questions concerning their accounts.
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What you will be doing: Respond to all payment service-related customer inquiries by utilizing information learned during training and leveraging resources available through people, customer records, and knowledge management systems.
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Must be able to successfully pass a criminal background, credit check and security fingerprint. In this role you will not only be there to help customers with their account issues via telephone but also provide them with exceptional customer service.
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We will rely on you to actively listen to our clients’ customers by utilizing your customer service experience, passion, and creativity to meet their needs and deliver a world-class experience across every interaction you have with them.
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Customer Service Experience. Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
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In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
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Identify customer needs to ensure the customer is provided complete and accurate information. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive.
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Must reside in Puerto Rico. Join a rapidly growing organization that can support your career goals Apply Today Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information.
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At Conduent we value the health and safety of our associates, their families and our community. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form.
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Provide support to other positions/operations in cases during heavy workloads or absences. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.
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Maintain a thorough knowledge of the company and client programs, policies, and technology. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form.
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You may also click here to access Conduent's ADAAA Accommodation Policy. Providing this information is a requirement of your employment at Conduent. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance.
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Must be Bilingual (English and Spanish). Effective and accurate written and verbal communication skills. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible.
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Customer Service Representative 2 (10131) Requirements for this position may be subject to: Pre-Employment Drug Screening, Criminal Background Check/Fingerprinting, Previous Employment Reference Check, Specific Immunizations, Motor vehicle check, and/or Education and/or Licensure verification.
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Submit research requests in a concise yet accurate manner. Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them.
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background check customer service paid training jobs Title: representative in Fernley, Nevada
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