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Compensation is commensurate with experience and while prior contact center experience isn’t required, experience in customer service, tech support, inside sales, or back-office support is a plus.
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While prior contact center experience isn’t required, experience in customer service, tech support, inside sales, or back-office support is a plus. MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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15.00 / hourBILINGUAL SPANISH SPEAKING CALL CENTER JOB OPENINGSWe are looking for bilingual call center representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions.
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One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment. We are looking for bilingual call center representatives to support inbound customer service, help desk, technical support, and back-office processing representatives for commercial and public sector support positions.
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The employee will be regularly required to operate a computer and other office equipment, including a phone, copier, and printer. This job operates in a professional office environment.
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In this position, you will resolve customer service calls using modern contact center technology and customer experience strategy. MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.
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As a technical support representative, you will handle blended inbound phone interactions with residential and business customers. If reasonable accommodation is needed, please contact Kate Murph, Vice President of Human Resources.
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Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. MCI assists companies with business process outsourcing, staff augmentation, call center services, customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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JUST A FEW OF THE BENEFITSMedical, Dental, and Vision Coverage OptionsPaid Time-OffRegular RaisesAdvancement OpportunityFun, Engaging Work EnvironmentCasual Dress CodeCash and Prize Contests PHYSICAL REQUIREMENTS This job operates in a professional office environment.
$13.1 - $17.1Full-timeExpandApply NowActive JobUpdated Today
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