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The services we offer-faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service-are a direct result of our powerful culture of growth and innovation.
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Employee Wellness Program! Responsible for all sales activities and retail sales associate job duties focusing on selling Mediacom product and services. Perform direct customer support for all customers consistent with Mediacom's policies and procedures.
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Achieve all sales and retention quotas set for the department by following the established departmental policies and procedures. Required - 1-3 years' experience in retail and/or consumer sales.
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Employee discounts on Mediacom services, where available. Sales ability and willingness to meet sales goals. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve.
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After successful completion of training, the schedule will be 3 weeks work from home, 1 week on-site in the office. After successful completion of training, the schedule will be 3 weeks work from home, 1 week work on-site in the office.
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Customer Sales & Service Representative I, Front Counter (Retail) Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions.
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Utilize appropriate sales and retention guidelines to properly process customer requests to add or disconnect services. Our Awards: Mediacom is proud to have received the following recognitions: 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)’s 2021 Social Impact Award.
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Exceed or maintain minimum sales, quality, and productivity standards. Previous experience in an inbound call center environment preferred. Must have ability to work successfully while multi-tasking (to include speaking, typing, and moving in and out of multiple platforms.
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Preferred – 3 plus years’ customer service & cash handling/reconciliation experience. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.
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