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Experience with using ServiceNow for IT service management (ITSM) Experience in at least six of the follow technical areas: network design and development; data center network services; virtual private network (VPN) services; Trusted Internet Connection (TIC) Services; network backbone services; collaboration with external Internet service providers (ISPs); Voice over IP (VoIP) implementation and quality management; wireless networks; IP address management (IPAM) services; Dynamic Host Configuration Protocol (DHCP) Services; and Cloud Network Services.
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A firm grasp of IT service management and systems engineering principles to ensure appropriate lifecycle management of analytics platforms, SOAR platforms, and middleware. Regulatory and Policy Compliance - Ensure service management and deliverables comply with applicable regulation and corporate policies.
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Experience with network, security, infrastructure architecture activities and tasks on a medium to large government IT Infrastructure project with 24x7 mission support requirements; This position will provide Tier 3 support for incident response and coordinate with vendors and service providers.
$87,100 - $157,450 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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Experience working in an IT Service Management (ITSM) environment. Working knowledge of JIRA, Service Now, MS Teams, MS OneNote, MS Excel. Experience with Oracle database design and working knowledge of database administration and management.
$75,000 - $160,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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MKS2 Technologies, LLC, an award-winning high growth small business, creates innovative and customer-centric technology solutions in the areas of Cyber Security, Instructional Design and Training, Software Engineering and IT Support Services to improve the security and well-being of our clients.
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Prior experience in Incident Management with experience using the Autotask IT Service Management Solution or a similar ITSM toolset. Stay up to date with the latest IT Service Management trends and developments to provide accurate and efficient support.
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CCIE Certification very strongly preferred in the Service Provider, Routing and Switching, or Data Center areas of specialization. The Network Architect is part of a team that will support existing large-scale enterprise network systems and architect, design and deploy new solutions to provide secure, highly available network services in accordance with existing customer service level agreements (SLAs.
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Duties include but are not limited to: Assess and document the IT Service Management capabilities. You will participate in the process to design and implement ITIL based Tier 0-3 Service Management capabilities for the IC CFO application that is used throughout the Intelligence Community to generate annual budgets.
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We provide consummate cyber security risk management “as a service” platform across multiple fabrics and centers. Our work depends on a an IT Cloud Systems Engineer joining our highly skilled team to be a premier provider of cyber security services to the customer.
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Ability to utilize an IT Service Management (ITSM) tool to properly document, track, and resolve customer incidents and requests. Document and track customer requests and incident in the customer's approved IT Service Management (ITSM) solution.
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Manages a technical team of service providers and business analysts to provide support to properties using the digital mobile products, Mobile Key, Mobile Check-In, Mobile Dining and GXP. Also is a member of the leadership team that provides critical incident and leadership escalation support for property issues related to Property Management Systems, Business Applications, Infrastructure, and vendor supported services through engagement of L2, L3, Network, and infrastructure teams.
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As an integral part of our team, you will collaborate closely with IT Organization, internal audit staff and external service providers to drive excellence in technology, cybersecurity, and regulatory audits.
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IC or DoD IT service management domain knowledge. You’ll advise CACI and customer management on strategic and tactical technology decisions, architectural roadmaps, process efficiencies, and future-state IT direction.
$104,200 - $229,200 a yearFull-timeExpandUpdated 8 days ago - UpvoteDownvoteShare Job
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This role also oversees the Incident Management and Problem Management teams that manage processes to restore normal service operations as quickly as possible and minimize the impact on business operations for application-related incidents, thus ensuring that the best possible levels of service quality and availability are maintained.
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A deep understanding of IT control processes including information security, access controls, change management and IT operations among others. Experience working with third party IT service providers.
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service management it jobs in Bethesda, Schuyler, Nebraska
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