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The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping, and other related functions.
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Ensure the compliance of established Royal Farms safety, security, quality, and store operations policies and procedures, as outlined in standard operating procedures, training materials, and other publications.
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The CSA ensures an exceptional customer experience for all Royal Farms customers by delighting them in a way that creates loyalty. Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers), maintaining outstanding standards, demonstrating product knowledge, and performing all other components of customer service.
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Other items that are behind the line depending on the store (Health and Beauty, Lottery, cell phone. Prepare all made to order food and/or beverages according to recipe or customer specifications.
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Activate fuel and gift cards and ensure cash drawers balance at the end of shift. Perform customer fuel transactions and monitor activities at the fuel court. Respond to customer requests in a timely manner, including answering customers' questions about merchandise and advising customers on merchandise selection.
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Communicate with the leadership team regarding customer requests, vendor-related concerns, and damages in products. Replenish products and supplies to ensure the store is always stocked. Shift start times vary from 10pm - 12am.
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Job DescriptionThe Night Shift Customer Service Leader is responsible for the complete operations of the store when a more senior level manager is not present. Duties and responsibilities•Ensure exceptional customer service is being delivered.
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Complete all side work, as required (cleaning, dusting, sweeping, mopping, emptying trash, etc.) Comply with federal and state laws by requesting personal identification from customers who are purchasing restricted products such as tobacco and/or alcohol.
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