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The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping, and other related functions.
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Ensure the compliance of established Royal Farms safety, security, quality, and store operations policies and procedures, as outlined in standard operating procedures, training materials, and other publications.
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The CSA ensures an exceptional customer experience for all Royal Farms customers by delighting them in a way that creates loyalty. Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers), maintaining outstanding standards, demonstrating product knowledge, and performing all other components of customer service.
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Activate fuel and gift cards and ensure cash drawers balance at the end of shift. Prepare all made to order food and/or beverages according to recipe or customer specifications. Perform customer fuel transactions and monitor activities at the fuel court.
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Respond to customer requests in a timely manner, including answering customers' questions about merchandise and advising customers on merchandise selection. Operate the cash register, scan items, bag merchandise and properly handle different methods of payment.
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Ensure the proper execution of assigned foodservice and beverage programs and procedures. Communicate with the leadership team regarding customer requests, vendor-related concerns, and damages in products.
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Exhibit acceptance of authority. Employees hired to work overnights start out at a higher rate of pay. Shift start times vary from 10pm - 12am. Other items that are behind the line depending on the store (Health and Beauty, Lottery, cell phone.
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