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Under the direction of the Call Center Director, the Call Center Supervisor is a role model of customer service excellence for a team of Call Center Representatives (CSR.
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MCI assists companies with business process outsourcing, staff augmentation, contact center customer services, and IT Services needs by providing general and specialized hosting, software, staff, and services.
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Develop, implement, and supervise customer service processes within a contact center environment. Oversee staff channel scheduling assignments based on analysis of workload and peak channel volumes to ensure contact center performance meets service level expectations.
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Our employee development team is looking for experienced call center customer service supervisors to support commercial and public sector clients. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred.
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To join their team as a Customer Service Supervisor! University Services: Customer Service Supervisor. This involves daily customer service to UNM staff, faculty, external vendors and customers via in-person, phone and email.
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Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports.
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The Customer Service Supervisor oversees a team of Customer Service Representatives (CSR) that provide front-line support for the Veterans Experience Office's White House VA Hotline contact center.
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Proven experience in a customer service role, with at least 2 years in a supervisory or leadership position with contact center experience in a call center-related field.
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The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program-wide.
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Healthcare, Health Plan, Call Center, MCO, Managed Care, Customer Service, Team Coordinator, Associates, Hybrid, Virginia Beach, VA, Virginia, Supervisor, Team Leader, Team Manager, Contact Center.
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Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures. Supervisors in this role coach and develop a team of inbound customer service agents and are directly responsible for the performance of their team.
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One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support.
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Proficiency in customer service software and call center technology. As a Contact Center Supervisor, you will manage the daily operations of our contact center.
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POSITION OVERVIEW CUSTOMER SERVICE SUPERVISOR SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTSOur employee development team is looking for experienced call center customer service supervisors to support commercial and public sector clients.
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MCI is headquartered in Iowa City, IA, and has nine customer contact management centers, IT services, and business process outsourcing service delivery facilities in Iowa, Georgia, Florida, Massachusetts, New Hampshire, Nova Scotia, and South Dakota.
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customer service contact center jobs Title: service customer supervisor in Holdrege, Nebraska
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