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7+ years experience in customer facing roles at B2B SaaS companies in one or more of the following functions: technical support, customer success, sales engineering, product management, engineering, network operations.
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Be a key member of the team delivering industry leading customer care and technical support for ZEISS Consumer Products. Present and available to answer customer phone calls, advising customers on sending product for repair, the repair process, warranty coverage, exchanges, technical support, and any other customer queries.
$61,000 - $65,000 a yearFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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Create and submit help desk tickets in the Cherwell portal based on technical assistance requests received via Help Desk daily as requested by Project Manager. Two years of experience in a help desk environment (i.e. providing technical assistance, answering support calls, etc.
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The Product and Customer Support Manager is responsible for leading the post-sale product support functions for FNA. The Product and Customer Support Manager coordinates both an outsourced and an internal customer service contact center, as well as technical, warranty, parts and accessory support teams.
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Provide technical assistance to local Account Manager for new product sales by means of customer visits, participation in product demonstrations, and other brick-brick walling activities.
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Experience leading a Customer Support organization with a minimum of 7 years relevant work experience in a technical field, preferably software support for the petroleum, petrochemical, or chemical industries.
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About the Role:We are looking for a Technical Support Manager to lead and scale our support team for significant customer growth. The industry leader in providing ultra-reliable live streaming to both physical venues and web destinations, all over a standard internet connection, Resi also provides world-class technical support and customer service, having one of the highest satisfaction rates in the media industry.
$76,500 - $92,647ExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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6+ years of customer support experience, providing technical/functional application support for software and environment issues within enterprise software applications: SaaS, Oracle, SAP, Netsuite, Zuora, Infor, Taleo, onsite ERP, Peoplesoft, Kronos, and/or Cornerstone.
$107,900 - $204,000 a yearFull-timeExpandApply NowActive JobUpdated Today - UpvoteDownvoteShare Job
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We are looking for a Customer Support Manager to join our team to lead a team of Product Support Representatives who assist customers with everything from user support to technical problem diagnosis and resolution, as well as provide calendar updates, job scheduling and logistics for the Field Service Engineers.
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Minimum of 3-5 years of experience working for an Internet Service Provider and /or Telecommunications company, at least 2 years as a manager or supervisor in a Customer Support Center or Network Operations Center.
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2-4 years technical sales support, customer support, client service, and/or industry experience desirable. Support customer in-house sales presentation/demonstrations, open houses, product launches and sales rep training.
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Provide project leadership and technical design guidance on assigned projects to Aftermarket customers. Travel to customer sites during large or complex installations and CoC for team building and project meetings.
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Role: Customer Support Manager, Technical Support. Customer Support Manager, Technical Support. As a Support Manager, your passion for exceeding customer expectations will flourish as you lead a team of high caliber Support Engineers in delivering exceptional customer experience to our global customer base.
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Strategic Initiatives: Align team objectives with broader company goals and spearhead key initiatives What you'll bring Experience: 2-5 years in customer support or a related field, ideally with leadership experience.
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The Customer Support Project Manager role is a hands-on position requiring excellent project management, technical, organizational and communication skills. Technical support to site during installation, commissioning, and final testing.
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support manager technical jobs Title: customer support in Grand-island, Nebraska
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