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At least 7 years of experience in working with Deep understanding of ITIL/ITSM, CSM (Customer Service Management), FSM (Field Service Management), GRC (Governance, Risk and Compliance), ITOM (IT Operations Management), AI/ML, Integration hub with hands on experience of working across multiple integrations.
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The main purpose of the Customer Success Manager (CSM) is to retain Avalara's current business, find and address risks, and help grow key customers. Use internal CSM tools and platforms to understand the entire picture and develop replies with correct information.
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Minimum 2+ years of experience in customer facing roles like CSM/CSE/CSA or solutions consultant or professional services delivery manager or Network administrator. As a Customer Success Manager (CSM), you are the trusted technical advisor in our account team and a strategic partner to our customers.
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Maintain a portfolio of large, complex customers as a CSM: create an engagement strategy with a sense of urgency by working closely with customers to understand and drive use cases; monitor and track usage of Apptio applications; identify and react to adoption risk, both in terms of threats and opportunities; build, agree, then coach customers to deliver against their success plans to ensure achievement of roadmap targets and defined success metrics.
ExpandApply NowActive JobUpdated 8 days ago - UpvoteDownvoteShare Job
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The Client Services Manager (CSM) demonstrates strong client consulting skills and deep knowledge of Health and Welfare plan provisions, regulatory, compliance and client provisional nuances. Under minimal direction, the CSM serves as the recordkeeping services plan expert and primary communication point for clients regarding their Health and Welfare record keeping services, including client and participant user interfaces.
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Project Management Institute (PMI) certification or Certified Scrum Master (CSM). Project Management Institute (PMI) certification or Certified Scrum Master (CSM). This position may also be eligible for incentive compensation based on individual and/or company performance.
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Should have good understanding and experience in CSM (Customer Service Management) module Service Now. Customer Service Management (CSM) module in Service Now. Should have good understanding and experience in CSM (Customer Service Management) module Service Now.
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CPM, RPA, or CSM designation. CPM, RPA, or CSM designation. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.
ExpandApply NowActive JobUpdated 14 days ago - UpvoteDownvoteShare Job
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At HTC Global Services our consultants have access to a comprehensive benefits package. At HTC Global you'll collaborate with experts. HTC Global Services wants you. Demonstrated proficiency with Visio, MS Project, MS Excel, MS Word, PowerPoint and Planview.
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We are currently seeking a Senior Technical Project Manager to join our team in Remote, North Carolina (US-NC), United States (US). Projects vary widely: launches of new products/services; largescale application development; migration to new business applications; outsourcing of business or system capabilities; infrastructure upgrades, and more.
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We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
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The scrum master or Kanban flow master coaches and advises the teams as well as leadership on desired Scrum processes, procedures, values, and interactions as well as opportunities for continuous improvement.
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The CSM exceeds customer’s expectation by delivering WOW! The CSM develops and maintains positive relationships with commercial customers by managing the acquisition and delivery of products, providing ongoing customer service, and maintaining expert knowledge on parts and inventory.
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Perform the task of managing the front end in the brief absence of the CSM/ACSM if needed to ensure service standards are maintained. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.
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PMP, CSM, CPM, Agile Certification a plus; Master of Business Administration degree a plus. The People Strategy & Operations (PSO) team is looking for a dynamic and engaging Delivery Lead to drive efficient and effective enablement for transformational solutions specific to AI.
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csm job in Durham, NC
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