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Solid understanding on IT Service Management (ITSM) principles and best practices including Incident Management, Problem Management, Change Management, CMDB). Solid IT networking understanding including TCP/IP, HTTP, HTTPS, FTP, SFTP, SSH, BGP, OSPF, Radius, TACACS, LDAP, DNS, IPAM, Operating Systems, Servers, Storage, backup, Routers, Switches, Monitoring, SD-WAN, P2P, MPLS, IPSEC, T1/PRI, Cloud Network- AWS/Azure, Network monitoring, Wireless.
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SRE's core competencies include Program and Project Management; Human Capital/Workforce Planning; Training and Training Program Development; Business Process Analysis and Engineering (BPR); Strategic Planning; Service Management/IT Governance (ITSM); System Engineering Life Cycle (SELC) Support; and Independent Verification and Validation (IV&V.
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SRE is a Woman-Owned Small Business (WOSB), Service-Disabled Veteran-Owned Small Business (SDVOSB/VOSB), and SBA Historically Underutilized Business Zone (HUBZone) Certified Small Business. SRE is an Economically Disadvantaged Woman Owned Small Business (EDWOSB), Service-Disabled Veteran-Owned Small Business (SDVOSB/VOSB), and SBA Historically Underutilized Business Zone (HUBZone) Certified Small Business.
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While this role focuses on HRSD and LSD, there's opportunity to learn and engage across multiple value streams including ITSM, APM, CMDB, and more. Become a part of our caring community and help us put health first.
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Be aware with NOC solution and ITSM framework (network entity , remedy , true Sight) Be aware with NOC solution and ITSM framework ( network. Deep knowledge with Cisco security solution ( FTD FW, AMP.
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8+ years experience with ServiceNow development and the Now Platform including ITSM, App Engine, Integration Hub, Mobile Studio, andAutomated Test Framework. As a Senior Architect, you will lead the development, maintenance and expansion of a set of custom developed and Out of the Box (OOB) ServiceNow applications utilizing the Now Platform and in the ServiceNow Cloud and focused on ITSM and/or App Engine.
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These include Ottohm – Enterprise Video and OTT Platform, Atlas API – API Management and Development Platform, Atlas CLM – Cloud Life Cycle Management, Atlas HCM – HR Digital Onboarding and Employee Management, Atlas ITSM – Vendor Onboarding and Service Management and Smart Contracts – Contract Automation and Management.
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Extensive experience with ServiceNow platform including: ITSM(Incident, Change, Problem, etc), ITOM(CMDB, Discovery, Asset, etc), SecOps and Service Portal. Extensive experience with ServiceNow platform including: ITSM(Incident, Change, Problem, etc), ITOM(CMDB, Discovery, Asset, etc), SecOps and Service Portal.
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Erstellung von Betriebsdokumentationen in unserem ITSM-Tool. Gute Kenntnisse der Microsoft-Produktpalette wie Windows Server, Microsoft Exchange, Active Directory, DNS, DFS. Unsere Leidenschaft für Technologie und Innovation ermöglicht es uns, unseren Kunden verlässliche IT-Services zu liefern.
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ITSM/ITIL knowledge or experience is a plus. Min 6-10 years of demonstrable experience as an application support engineer for an enterprise level software application. Excellent at customer service skills to provide high-level assistance and customer care for Application and Database issues and general user support for the apps.
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Aisera has received numerous recognitions, including the following: Forbes AI50; CNBC Upstart 100 Top Startup; Gartner Cool Vendor; Red Herring Top 100 Global Innovator; CIO Innovation Startup Award; CIO Review Top ITSM Solution; Aragon Research Hot Vendor; TiE50 Startup Award; and Silicon Review 50 Most Admired Companies.
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Experience designing and supporting ServiceNow ITSM (Incident, Change, Service Catalog, Knowledge, Problem, Service Portal) and ITOM (Discovery, Event, Service Mapping) Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit.
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Integration (interfacing) of enterprise software systems with ServiceNowStrong knowledge of ITIL v3 methodologies, ITSM concepts, enterprise IT architecture, relational databases, ITIL certifications a plus.
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Handle security incident escalation via Cyber Case Management tools, SIEM, ITSM, email, phone, or walk-up. Experience with ITSM, SOAR, or Cyber Case Management Tools. The Cyber Security Analyst level 1 is an entry level role that is primarily focused on responding to alerts, setting up cases for escalation, and triage.
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Proficiency in designing and implementing complex contact center solutions that integrate with Unified Communications, CRM, and ITSM platforms. Develop integration strategies for Unified Communications (UC) systems with CRM and ITSM tools to enhance customer experience and operational efficiency.
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itsm job in Jackson, MS
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