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This position will be responsible for the day-to-day operations of the Front Desk including, the processing of guest check ins, member retention and maintaining quality customer service.
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While checking in, registering guests, the Front Desk Agent is a source of knowledge for the guest for everything about the hotel, its amenities, and the local area. The hotel operates off a Property Management System and the front desk agents work in that system all day long, someone with the ability to pick up computer skills easily is necessary.
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Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. + Greet and welcome all guests approaching the Front Desk in accordance with Aimbridge Hospitality standards; maintain a friendly and warm demeanor at all times.
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Front Desk Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay.
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Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems.
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Reports all complaints/issues to Building Manager/Front Desk Coordinator. Works according to given schedule from Building Manager/Front Desk Coordinator, with close supervision.
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The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.
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The Service Desk Technician will respond to queries both locally and remotely, assess and diagnose problems, and implement effective solutions. The Service Desk Technician will support company employees seeking technical assistance with technology devices, software, and/or access to technology resources.
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Front Desk Associates are expected to surpass all expectations under the management of the Front Desk Supervisor and with support of the Front Desk Team. Most importantly, Front Desk Associates will build rapport with all members, visitors and guests to create a welcoming environment.
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Post charges, such as those for rooms, valet, laundry, food, liquor, or telephone calls, to ledgers by using hotel computer systems.
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Then you might be an excellent fit for the hotel front desk agent position on our guest services team! From the American Jazz Museum and Nelson-Atkins Museum of Art to the Crossroads Arts District, culture and entertainment can be found around every corner here.
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Use proper two-way radio etiquette at all times when communicating with other employees. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean.
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The Service Desk Operations Manager (US) is a senior member of the Service Delivery team and manages all aspects of the Group's US IT Service Desk. Work with the GDS Manager to ensure all user escalations are dealt with appropriately and learning points are fed back into the Service Improvement Pan for the Service Desk.
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Start Your Journey with Midas Hospitality: Midas Hospitality is seeking a dynamic Front Desk Agent to join our team at the Springhill Suites hotel located in Overland Park, KS. This position will be responsible for arriving, departing and in-house guests as well as telephone inquiries regarding reservations, hotel information and guest concerns.
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Hotel Equities, a multi-award-winning hotel development and hospitality management company, is currently searching for a remarkable Front Desk Agent for the AC Hotel in Kansas City, MO Job Purpose: Responds in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
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Title: front desk receptionist Company: Fifth Avenue Surgery Center in Kansas City, MO
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