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This role sits within the CSX Strategy, Planning & Management team that reports to the Chief Customer Officer and creates, plans and executes the priorities of the broader CSX Org which includes Customer Success, Professional Services, Education and Technical Enablement, Support, Technical Strategy & Innovation functions.
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Procore’s Customer Success team is instrumental to long-term profitability by identifying expansion opportunities, mitigating risk, driving adoption while providing a world-class customer experience.
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Role DescriptionReporting to the Director of Customer Service, Global, you are managing a team of 3 people based in Westlake Village, California. Exceptional listening skills and sense of customer service, self-drive, ability to take on tasks in an autonomous manner.
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As a Customer Success Manager (CSM), you'll report to our Manager of Customer Success and manage the success and net retention of your portfolio of customers. Participate in on-call schedule every 6-8 weeks on Fridays to support the 4-day workweek for the Customer Success team.
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2 years of proven work experience as a Customer Success Manager, Customer Enablement Manager,Support Engineer, Customer Support Representative, or similar role in a SaaS environment.
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You will establish performance metrics such as NPS (Net Promoter Scoring) and CSAT (Customer Happiness), among other Key Performance Indicators (critical metrics), to measure improvements and make enhancements to department operations, automating processes and tasks where possible.
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You will work with Enterprise Customer Success Managers to ensure we are meeting strategic and tactical goals, including on-time, high-quality deployments and delivering on key client success metrics.
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Interest in connecting with customers to drive customer engagementOpen availability for evening, weekend, and holiday shifts. Our activist roots remain a huge part of everything we do, from our iconic window posters to our vegetarian products to our infamous campaigns.
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Partner with Vice President, Customer Experience Localization to execute and continuously improve localization strategy, program management and stakeholder communications. Specifically, this leader will be responsible for identifying and applying ideas to grow local customer base, advancing priority localization efforts, and bringing the voice of the Continents to headquarters initiatives.
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We are looking for a Customer Success Manager who excels at creating fanatic customers for life! 2+ years of Commercial or Technical CSM experience with a proven track record of managing a large customer base; cybersecurity or identity management is preferred.
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In this customer experience and sales role you will be working with prospects, applicants, and current residents to assist finding the absolute best home for their unique needs and create exceptional living experience during their residency with robust engagement.
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Act as a patient advocate, voice of the customer and as a resource for internal customers requiring patient feedbackSupport new and emerging business modelsWork closely with marketing, product development and sales to develop and refine messagingSupport Territory Managers as needed.
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Produce Careers - Contact us for more information, CAWe are looking for best-in-class talents who can become a grower’s true partner and have the drive to make such an impact.
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Accurately handles customer funds and processes transactions using the POS system. Skills and Competencies: Customer Focus, Developing Potential, Results Driven, Strong Organizational Skills, Communication Skills, Problem Solving/Decision Making, Job Knowledge and Relationship Management.
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Take customer menu order, explain special offers, suggestive sell additional items and enter order accurately in POS system. We have immediate opportunities for Customer Service Representatives.
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Title: customer advocate Company: Transmission Fluid Equipment in California, MO
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