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In this capacity, the candidate will be responsible for developing, implementing and/or administering health, safety & environmental protection programs affecting occupational health, employee and public safety, fire protection and prevention, incident investigation and loss control, responsible environmental practices and equipment and property protection.
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Experience with the following ServiceNow areas is helpful: IT Service Management, IT Operations Management, Service Portal, Now Intelligence, and AppEngine. Experience designing and supporting ServiceNow ITSM (Incident, Change, Service Catalog, Knowledge, Problem, Service Portal) and ITOM (Discovery, Event, Service Mapping.
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Assist facilities management team in ensuring required regulatory permits are acquired, required reports are submitted to regulatory agencies and any site permit conditions (e.g. recordkeeping, process safety management (PSM), stormwater, special waste, etc.
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Use ITIL process and procedures for change, incident and problem management of perimeter network environments. 5+ years extensive technical experience in a variety of Networking areas, including: Design, implement and support of : WAN Technologies Cisco ISR/ASR Hardware Cisco IOS Hardware VPN on Cisco routers Cisco Nexus Hardware Routing technologies (BGP, OSPF, EIGRP) Carrier grade QoS and Enterprise QoS Experience with other IT infrastructure technologies including network, and security perimeter technologies in a converged voice/data network environment.
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Experience with Git repositories, CI/CD (preferably Azure DevOps), and software development tools, including incident tracking, version control, release management, and testing tools. Strong technical understanding of data modeling, data mining, master data management, data integration, data architecture, data virtualization, data warehousing, and data quality techniques.
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Incident Management: Engage with the AMS team on Severity 1 and Severity 2 incidents and facilitate communications and escalations with the client and with SaaS providers and any other third-party vendors.
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Five+ years experienceoperations and support experience including executing and implementingIT service management such as incident management, request management, change management, knowledge management and service level reporting and metrics.
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Experience using Change/Incident Management tools (ServiceNow) Contributor to Incident, Problem and Change Management processes. Have some understanding with configuration management of large environments, utilizing automation tools such as: AWX Tower, Ansible or other configuration management frameworks.
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This Senior Director Data Engineer will mature the data observability and incident management process for the Claim analytics environment as the organization accelerates growth and transformation of our analytics environment to support new ways of data acquisition, processing, and support of our internal and external customers.
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Use the CMDB to support IT functions such as incident management, problem management, change management, and asset management. It is used to support a variety of IT functions, including incident management, problem management, change management, and asset management.
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Partner with Incident Management and Problem Management teams to augment monitoring as required to avoid future Incidents/Problems. Performs detailed performance analysis of applications and infrastructure in support of incident and problem investigation and application release management.
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This team delivers Site Reliability Engineering (SRE) for products in the Thomson Reuters Shared Capabilities space focused on developing and delivering shared Services and Platforms, that are used by other Thomson Reuters products teams this includes partnering with architects and developers to build reliable and scalable software applications, as well as delivering excellence across operational practices (e.g. change and incident management.
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Experience with patch management. Experience dealing with management of large (>1000 systems) environments. Must be able to obtain a Position of Public Trust Clearance US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
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Records all officer activities via case/incident management systems. Uses systems to support a safe and secure environment to include access control, panic/duress, infant protection, security video, weather radios and utility/fire alarm systems.
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You will enter and manage all incidents in the incident management system and act as a liaison between customers and technical escalation teams. Experience with Incident resolution and Ticket closure.
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incident management jobs in Eagan, MN
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