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Join us for a Hiring Day for our open Wireless Customer Service Representative roles on Tuesday, August 6th and Wednesday, August 7th. As a Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions – including promoting products and services to our new and existing customers so they get the most value and enjoyment from their DISH experience.
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Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products and now we are building America’s First Smart Network.
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The Wireless Customer Service Representative role is part of a team that is based out of our cutting edge Bluefield facility and will be amongst the first to experience our latest state-of-the-art wireless technology.
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Provide excellent customer service, listen to the customer and ensure their satisfaction. Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Mobile and GenMobile.
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Complimentary DISH TV programming at your home, plus deeply discounted Sling TV and Boost Mobile plans. Successfully sell Boost Mobile products and services to new and existing customers using the ability to present compelling offers and influence customer decision-making.
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Take back-to-back tech support or customer service phone calls with customers throughout the entirety of your shift. + Six months of related customer service and troubleshooting experience and/or training.
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Discounted DISH, Sling & Boost services 330 free channels including premiums $5 monthly Sling Blue and Orange service $10 credit per line (up to 5) for Boost Infinite wireless. We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.
$15.5 an hourFull-timeExpandApply NowActive JobUpdated 1 month ago - UpvoteDownvoteShare Job
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As a Spanish Bilingual Customer Experience Representative, you will serve as an information resource for billing, programming, and technical troubleshooting questions including suggesting products and services to our new and existing customers so they get the most value and enjoyment from their DISH experience.
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This is a case management customer service position that receives highly escalated issues from a variety of avenues, including, but not limited to: State Attorney General and Better Business Bureau offices, the FCC, DISH Network executives and customers.
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Team members are responsible for providing quality customer service as well as activation and technical support. Identify opportunities and provide feedback by assessing call trends and/or diagnostic improvements to provide a higher level of customer service, performance and efficiency.
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