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Critical thinking skills Desire to work in a team environment towards common goals Ability to remain calm and show empathy while handling challenging customer concerns Requirements for Remote Work Environment Remote work opportunities subject to business needs.
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Bilingual Spanish-Inbound Customer Service Agent - Consumer Relations (Remote) At GE Appliances, a Haier company, we come together to make “good things, for life.
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As a Bilingual Remote Consumer Advocate with ASI/GE Appliances, you will resolve escalated customer service issues (in English and Spanish). Since 1990, Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances.
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Minimum of 2-years Escalated Customer Service experience. Ability to remain calm and show empathy while handling challenging customer concerns. Take ownership in resolving escalated customer concerns, including capturing all the facts surrounding complaints, following the outlined steps to resolve issues, data management, and responding to all letters of inquiry.
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In your role you will create an outstanding quality service experience for the GE Appliance consumer, advocating with multiple internal departments on their behalf for reasonable and satisfactory resolutions.
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A local internet provider and an ethernet connection: no Satellite, Pre-paid, or DSL internet connections allowed due to security issues. After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday.
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At ASI, our mission is to create happiness and well-being in every home. Training requires a 10-week full-time shift Monday-Friday 8:30 AM- 5:00 PM (CST). Gather information from various resources and surface concerns with suggested resolutions to the Team Leader or Team Manager.
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Previous experience working from home (preferred) Remote work opportunities subject to business needs. Requirements For Remote Work Environment. Otherwise, a normal office environment with lighting and climate-controlled temperatures.
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Paid on-the-job training and mentoring. Ping 50 Mbps or lower. We encourage and support the ideas, aspirations, and the wellbeing of everyone - our employees and our communities. Interact and coordinate with all necessary stakeholders to successfully resolve consumer issues, i.e., zones, dispatchers, technicians, etc.
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