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To ensure the orderly and efficient functioning of assigned restaurant by assuring adherence to the philosophy of quality, service, cleanliness and hospitality (CHAMPS) and the Taco Bell (LAST) system.
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Provides employee training, emphasizing CHAMPS and the Taco Bell LAST system. Works as a team member to assure constant and consistent customer satisfaction through CHAMPS.
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Principal Responsibilities PEOPLE DEVELOPMENT – Recruit, train and develop successful AGM, Shift Manager and Team Member candidates for the restaurant. “You are applying for work with a franchisee of Taco Bell, not Taco Bell Corp. or any of its affiliates.
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Accountability Scope The Restaurant General Manager has primary accountability for the operational and fiscal effectiveness of his/her restaurant. EMPLOYEE RELATIONS – Ensure performance reviews for the restaurant team are conducted in a timely and effective manner.
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Must have comprehensive understanding of all aspects of restaurant management and prior food service experience. Decision Making Responsibilities: Manages all aspects of restaurant operations; hires, counsels and trains employees; ensures adherence to policies and procedures, and safety program.
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The Taco Bell Restaurant General Manager (RGM) is the leader of the TEAM who establishes the tone of the work environment, and the level of customer hospitality.
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Recruit, hire and conduct new hire orientation Create and oversee training plans for each team member Ensure online and on-the-job training programs are completed by each team member in a timely manner Schedule and deploy the team to promote development while meeting all business needs Resolve employee conflicts and promote a positive culture within restaurant Ensure it is a comfortable working environment for everyone Appraise staff performance and provide feedback Customer Satisfaction.
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General Manager Core Values:Accountability & Integrity: Consistently demonstrates integrity in actions and expectations Guides team members and Shift Leaders, ensuring they complete all assigned duties and serve safe, quality food in a friendly manner Scheduling and deploying the Team correctly Monitors the performance of each Team Member and hold them accountable for standards and expectations.
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Ensures adequate staffing within the restaurant. Job normally performed under general supervision. Must be able to pay attention to detail, cope with pressure and remain calm when stressful situations arise.
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What began as an idea between two brothers to open a Mexican restaurant has since grown into one of the largest, privately held Taco Bell franchisees in America. Family & TeamworkCreates unity in the team by building cross functional relationshipsRespond to Team Member questions and resolves employee issues in a timely manner.
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Provide a restaurant that is a safe place for team members to work and customers to visit Able to navigate challenging situations and provide appropriate guidance Motivates and supports the team through active listening and the ability to communicate to a wide variety of audiences Represents Border Foods in handling customer complaints and/or issues; demonstrating a sincere approach and desire to find an effective solution.
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